Is your team resistant to change? Resistance to change is natural and normal, but when it becomes strong enough, the orthodontic practice will fail to make progress. This resistance can result in …
Which team member has the best attitude?
Which team member has the best attitude? Identify what orthodontic staff member has the best attitude and encourage them to be upbeat and motivated. You do this by continually recognizing their …
Continue Reading about Which team member has the best attitude? →
Stay calm.
Stay calm. Dentistry, like any field, will have moments to challenge you. You might become upset or angry, but staying calm allows you to reduce anxiety and make the best decisions. …
Don’t forget to motivate other people today.
Don’t forget to motivate other people today. The best leaders make it a priority to motivate other people every day without exception. It is part of who they are. …
Continue Reading about Don’t forget to motivate other people today. →
Treat new parents and patients with excellent customer service.
Treat new parents and patients with excellent customer service. Too many practices fall into the habit of just treating parents and patients politely (and robotically.) Every new parent and patient …
Continue Reading about Treat new parents and patients with excellent customer service. →
Did your orthodontic practice grow by 18% last year?
Did your orthodontic practice grow by 18% last year? If your orthodontic practice did not grow by at least 18% in the last 12 months, you are missing huge opportunities to improve …
Continue Reading about Did your orthodontic practice grow by 18% last year? →
The remote monitoring manager.
The remote monitoring manager. If you engage in remote monitoring, you will need to think about a new staff position called the remote monitoring manager. This individual will become critical in …
Hold a meeting to find the bottleneck.
Hold a meeting to find the bottleneck. Bottlenecks are anything that slows down a dental practice system. Have a meeting with your staff to identify all possible bottlenecks, prioritize them, and …
Continue Reading about Hold a meeting to find the bottleneck. →
If you’re in a personality slump, start faking it.
If you’re in a personality slump, start faking it. There will always be days when you don’t feel quite yourself. And there will also be days when you’re unhappy, frustrated, or angry. During these …
Continue Reading about If you’re in a personality slump, start faking it. →
Is the economy slowing down?
Is the economy slowing down? We think this is the wrong question. The real question is, is the economy slowing down in your area? …
Patient financing is now critical.
Patient financing is now critical. Not all patients can afford an orthodontic practice payment plan. Make sure you also offer outside patient financing to keep starts at the highest level. …
Leadership is about transparency.
Leadership is about transparency. Orthodontists need to be honest and transparent with their teams. You should act as their biggest cheerleaders and also their most honest critics. …
