Are your systems written down? Taking the time to document and write down systems makes training future team members easier than ever before. …
If you’re hiring, make your ad look different.
If you’re hiring, make your ad look different. Include selling points such as your enjoyable environment, cooperative team members, and an opportunity to grow and make a difference. You don’t want …
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Have your treatment coordinator inform parents about all the fun activities at your ortho practice.
Have your treatment coordinator inform parents about all the fun activities at your ortho practice. The idea is for parents to believe the children will like going to the dentist, enjoy their …
In referral marketing don’t forget about the parents.
In referral marketing don’t forget about the parents. The truth is that parents are often the real referral sources from the family. Mothers have huge networks and connections and regularly talk to …
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The doctor should contact unhappy patients.
The doctor should contact unhappy patients. This is an unpleasant task, but if you have an angry patient, the doctor should call the patient that evening to see what can be done to turn the situation …
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Negotiate positively.
Negotiate positively. There are many small negotiations that must take place with patients, and you want them to be win-win situations. Whether it involves scheduling an appointment, collecting a …
Increase revenue every year.
Increase revenue every year. Just as you would with blood pressure or cholesterol monitoring for your personal health, use your revenue to determine the health of your …
Make sure you have enough referral marketing strategies to create energy and enthusiasm.
Make sure you have enough referral marketing strategies to create energy and enthusiasm. We suggest a minimum of five patient related activities taking place together. This could include a giveaway, …
What do you do with patients who are no-shows?
What do you do with patients who are no-shows? You gradually must let them know that it may not be possible to achieve the high-quality clinical result they expect if they continue to skip …
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The treatment coordinator (TC) must be your most energetic staff member.
The treatment coordinator (TC) must be your most energetic staff member. Patients and parents pick up almost instantly on the energy and attitude of the TC. We have always found that high energy TCs …
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Don’t put off doing that one important thing any longer.
Don’t put off doing that one important thing any longer. Business is about speed and speed counts. Identify what has to be done as a priority and move forward on it as soon as …
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Avoid burnout.
Avoid burnout. Implementing documented proven systems that allow for the most efficient day-to-day operations will help everyone on the team avoid burnout. …
