Overhead Advice: Increase fees-for-fee service patients. One way to combat increasing overhead is to gradually increase fees-for-fee service patients. …
Continue Reading about Overhead Advice: Increase fees-for-fee service patients. →
Take an occasional break throughout your day.
Take an occasional break throughout your day. Going outside and walking around your office building or even taking a 30-minute lunch can help clear your head. Dental practice is a complex service that …
Continue Reading about Take an occasional break throughout your day. →
Write a thank you note.
Write a thank you note. Send a thank you note to every patient who completes treatment in the practice. These notes go a long way toward letting people know you appreciate them, and you really do …
Treat your coworkers as customers.
Treat your coworkers as customers. If your coworkers were your customers, what would you do differently to ensure excellent customer service? …
Make a list.
Make a list. Having a list of things to do will help you avoid trying to remember them and keep wondering what you forgot all day. …
Did you do your best yesterday?
Did you do your best yesterday? If you were to evaluate yourself on yesterday’s performance, can you honestly say you gave it your very best? There is always something to improve on. Take a critical …
Be prepared.
Be prepared. Unfortunately, you’re going to have to deal with more and more questions about direct-to-consumer orthodontics. Don’t be defensive or caught off guard. Be prepared with a positive answer …
Know your priorities.
Know your priorities. The best way to create alignment for everyone on the team is to know the practice’s priorities. Priorities should be discussed at least weekly amongst the doctors and team. What …
Where do you want to be in five years?
Where do you want to be in five years? Take the time to think about where you would like to see your practice in five years and make this a topic everyone discusses in the next monthly staff …
Continue Reading about Where do you want to be in five years? →
Levin Group recommends collecting 98% of all money owed to the practice.
Levin Group recommends collecting 98% of all money owed to the practice. This can only happen with a well-designed financial system. Collect fees at the time of service or 100% of the patient’s …
Continue Reading about Levin Group recommends collecting 98% of all money owed to the practice. →
Rethink your first new patient phone call.
Rethink your first new patient phone call. The new patient phone call may be one of the most critical steps in the acquisition of a new patient. How many patients are calling and not making …
Continue Reading about Rethink your first new patient phone call. →
Bring a great attitude to work.
Bring a great attitude to work. Everyone wants to have a great day and fun in the practice. Start by making sure you bring your best attitude to work every …
