Bring back the fun. What fun activity happened in your office this week? A new joke at the morning meeting? A birthday cake for a coworker? A team lunch on the dentist? Try to infuse fun whenever you …
Promote practice services.
Promote practice services. Develop a script that focuses on one service at a time. The script should educate every patient about the selected service and let them know it’s available when they are …
When it’s time to make a decision for the practice just make it.
When it’s time to make a decision for the practice just make it. Far too many decisions get put off and postponed and end up hurting the practice. Not making a decision is actually a decision—to do …
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Do you have any emotional baggage that is holding you back as a doctor or team member?
Do you have any emotional baggage that is holding you back as a doctor or team member? Very often we don’t make progress because we have inherent fears that were developed years ago. Those fears may …
Ask the experts.
Ask the experts. The next time the practice has to make a significant decision ask yourself whether you need expert advice. There are experts in every imaginable field and discipline and they can …
You will not find all of the information you need in software reports.
You will not find all of the information you need in software reports. Sometimes you just need a pad and pen. For example, how many new patients call the practice but fail to make …
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Start the day with gratitude for your patients.
Start the day with gratitude for your patients. It is a wonderful positive approach to recognize each day that it is the patients that make the practice. …
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Rank your insurance participation in plans by level of reimbursement.
Rank your insurance participation in plans by level of reimbursement. Which plans tend to be the highest in reimbursement and which are the lowest? Evaluating this will help you understand the …
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Start the day with gratitude for your patients.
Start the day with gratitude for your patients. It is a wonderful positive approach to recognize each day that it is the patients that make the practice. …
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Always be prepared to thank patients.
Always be prepared to thank patients. Have five dollar gift cards available in your practice to simply thank patients for different reasons. It can be a simple as thanking them for being a great …
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Don’t interrupt.
Don’t interrupt. Make it a rule that you can never be interrupted during case presentations. Interruptions during case presentations come across as negative and dilute some of the energy in the …
Invisible opportunities are just as powerful as the more visible ones.
Invisible opportunities are just as powerful as the more visible ones. For example, how many new patients never refer any other family members? How many new patients no-show? These are invisible areas …
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