Keep collections on track. When patients or parents get overdue on payments, they often start skipping appointments, which leads to overdue debonds. …
Don’t forget to acknowledge the parents.
Don’t forget to acknowledge the parents. Anytime you see a parent in the office stop, smile, and say hello. …
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Have a funny story ready.
Have a funny story ready. Telling kids funny stories that are relevant to their age group or that are about something funny that happened to another patient (without using names) will create a …
Train, train, train.
Train, train, train. Orthodontics has become more complex and more technical. Be sure all team members are trained to properly maximize the opportunity from each technological …
Reduce no-shows.
Reduce no-shows. No-shows result in overdue debonds, which result in increased overhead and a practice that is busy with patents that are no longer profitable. …
How have you increased efficiency today?
How have you increased efficiency today? Orthodontic practices, like most businesses, have areas of inefficiency. These could include scheduling new patients, follow-up from treatment coordinator …
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When is the best time to grow?
When is the best time to grow? The best time is typically when you’re doing well. Unfortunately, this is when many orthodontic practices take their foot off the accelerator. …
Analyze your referring doctor marketing.
Analyze your referring doctor marketing. How many relationships do you have? How many new relationships do you have? How many have you lost? …
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Ask about satisfaction.
Ask about satisfaction. A wonderful script for adult patients for every visit is to ask at the end: “Mrs. Smith, are you completely satisfied with our treatment so far?” This gives the patient a …
New forms of competition.
New forms of competition. You may have seen the recent announcement by a large DSO that they are launching a new branded aligner. The fee for these aligners is approximately $2,000 and the patient …
Always ask patients what’s new.
Always ask patients what’s new. Many kids love to talk about what’s new, and others will simply say nothing. Either way it shows interest and friendliness with the kids—and even adults. …
Overhead Advice: Implement Technology.
Overhead Advice: Implement Technology. One way to combat higher overhead is to implement technologies that make practice operations more expedient. …
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