On a scale of 1 to 10 what’s your attitude today? Every doctor and team member should come to the office with a minimum attitude of nine or 10! …
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Bring back the fun.
Bring back the fun. Make sure every day has a fun theme in the office. It’s great for the team and great for the patients. …
Compliment every parent and patient every time.
Compliment every parent and patient every time. People love compliments, it displays a positive attitude and a true caring for patients. …
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Where are your referrals really coming from?
Where are your referrals really coming from? Every month analyze your different referral sources, so you know where you are strong and where modifications of improvement need to be …
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Is anyone burning out?
Is anyone burning out? Find a few articles on burnout to share with the entire team and then have a discussion around how to avoid burnout in your practice. …
Which patients or parents are connected?
Which patients or parents are connected? In every orthodontic practice there are “influencers“ that touch other people in the community. Try to identify them and find ways to help them spread the word …
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Are you consistent?
Are you consistent? The number one failure of referral marketing programs is inconsistency. Take time to review your referral marketing program to determine whether it has been consistently …
The last word.
The last word. When removing braces, let patients know if they have any concerns in the future that you will be more than happy to see them. Don’t assume that retainer checks are the same as Five-Star …
Call parents at night.
Call parents at night. They will greatly appreciate a call and report on how their child is doing. These calls take 40 seconds and create a powerful sense of …
Review your systems.
Review your systems. If your practice is not as calm, smooth and enjoyable as you would like, go back to the systems. When practices become more chaotic, it’s often because their systems aren’t being …
Ask about satisfaction.
Ask about satisfaction. A wonderful script for adult patients at every visit is to ask: “Mrs. Smith, are you completely satisfied with our treatment so far?“ This gives the patient a chance to respond …
Be enthusiastic on the first phone call.
Be enthusiastic on the first phone call. Every new patient caller is assessing whether this is the right practice for them. The higher your enthusiasm, the better their feelings toward the …
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