Increasing Practice Production Every Year
Having Difficult Conversations Tip #5: Don’t react emotionally. If you have an angry or unhappy patient, simply stay objective. Ask yourself how you would handle the situation if you had a consultant …
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Having Difficult Conversations Tip #4: Be open. If you’re having a difficult conversation with a coworker or patient, be open to finding out that they may have a very valid and better point of view. …
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Having Difficult Conversations Tip #3: Focus on results. If you have to have a difficult conversation with a coworker or patient, always start with understanding the desired result. …
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Having Difficult Conversations Tip #2: Start with a question. If you must engage in a difficult conversation, it will go far better if you start with a question to understand the situation and why it …
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Having Difficult Conversations Tip #1: Be curious. If you think you are about to have a conversation with a coworker or patient that may be difficult, start by trying to understand exactly why the …
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Excellent management systems must include customer service. The best practices have the best systems, but they also recognize that five-star customer service must be built into the systems as well. …
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Bonus systems don’t work if you don’t have the right team. At Levin Group we love bonus systems, but they don’t work if the team members do not have the systems, knowledge, and skill set to do the …
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You can’t outproduce your schedule. Every schedule has a limiting factor of how many patients can be seen and what procedures can be done. When the schedule is maxed out, the practice will fail …
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Patient communication Tip: Keep it short. There’s an adage in the writing world that says “After you write something, cut it in half and then cut it in half again.“ This is now highly relevant to …
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The most successful people set goals. A quote from Dr. Roger Levin: “I have read hundreds of biographies which have helped me to understand myself and the world far better. One takeaway is that highly …
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Your key performance indicators (KPIs) will tell you how to grow your practice. Take each of your key numbers that you analyze and assign them to be green, yellow, or red. Green means you’re ahead of …
When is technology not profitable? Investments in technology will not be profitable if the team is not properly trained to ensure the technology integrates well with other office systems. …
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