Recognize when it’s time to move on. One of our very intelligent Tip of the Day subscribers wrote to us pointing out that there are patients that aren’t worth retaining. They are either too difficult, …

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Schedule a walk-through of your dental practice with the entire team. Start outside and take a look at all the physical aspects of the practice. We bet you will see things that you don’t normally …

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Check Key Production Indicators (KPIs) weekly. To track performance, doctors should use 12–15 KPIs, including: Production Collections Overhead New Patients ProfitabilityOnce you determine …

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Never disagree with an angry parent. If a parent has a problem you should listen, thank them for sharing the information, and then solve their problem regardless of whether they are right or wrong. It …

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Handling late patients properly is essential. When parents and patients are late, it’s usually not routine or intentional. Late patients should be seen if it all possible so they do not fall into the …

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Help patients with dental insurance. Parents expect their dental practice to handle their insurance in the best way, get them the best financial results, and explain whatever it is that they don’t …

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Advice for the Pediatric Dentist – Set high expectations. Good leaders challenge their team members to reach their potential. Most people will excel when given challenges in small doses. Effective …

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Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …

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Advice for the Dentist – Start saving as early as possible. Work with a financial advisor to balance your debt payments and savings for retirement. Even a small amount put into retirement savings at …

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Team members should evaluate practice systems. All members of your team use management systems, so they should be proactive in monitoring those systems. Special staff meetings should be held to review …

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Never ignore parents and patients. One customer service mistake you never want to make is to ignore parents and patients when they walk in the office. Dental practices are very busy places, however …

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Improve your customer service. There’s no question that outstanding customer service leads to higher customer satisfaction which in turn always leads to higher revenue, profit, referrals, and repeat …

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