Create scripts for overdue appointments. Script phone calls, letters and emails to address parents when their children are overdue for hygiene appointments. Use appropriate motivational language when …

Continue Reading about Create scripts for overdue appointments. →

Shake hands. One great way to greet parents and patients when they come into your office is to stand up and shake hands. When you stand up you’re saying, “I like you and I’m glad to see you.” You’re …

Continue Reading about Shake hands. →

Always send confirmation reminders. Parents are extremely busy, and a simple reminder (email, text, or phone call) helps them to show up and show up on time. Don’t settle for just calling home phone …

Continue Reading about Always send confirmation reminders. →

Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice. What strategies has the practice used successfully in the last few years? Which ones need to be replaced? …

Continue Reading about Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice. →

Treat every patient as an individual. Personalize every appointment. Levin Group recommends a technique called The Golden Ten. This is a process where the practice learns one or two new facts about …

Continue Reading about Treat every patient as an individual. →

Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …

Continue Reading about Prepare a systems operations manual. →

If you find a certain administrative process frustrating, figure out how to change it. Even the best management systems develop bottlenecks. If you run into a snag in your work, think about why it’s …

Continue Reading about If you find a certain administrative process frustrating, figure out how to change it. →

Learn how to listen to coworkers. Most of us can improve our listening skills. Ask what teammates think—about recent occurrences at the practice, how systems are working, what improvements can be …

Continue Reading about Learn how to listen to coworkers. →

If you’re thinking about adding an insurance plan to your office start by doing an analysis. Determine how many patients in your practice are already in the plan because their reimbursements will be …

Continue Reading about If you’re thinking about adding an insurance plan to your office start by doing an analysis. →

Define how parents think of your office. A strong practice identity establishes positive qualities about your pedo office in the minds of parents. Those favorable impressions created by your brand can …

Continue Reading about Define how parents think of your office. →

Advice for Administrative Staff Members – Protect the doctor’s time. In a pediatric dental practice, no one’s time is more valuable than the doctor’s. By taking on as many non-clinical activities as …

Continue Reading about Advice for Administrative Staff Members – Protect the doctor’s time. →

For Practice Owners – Valuation Factor: Staff Longevity. When team members have been with the practice for a long time, it suggests that they can provide continuity as your practice changes hands. It …

Continue Reading about For Practice Owners – Valuation Factor: Staff Longevity. →