Never ignore parents and patients. One customer service mistake you never want to make is to ignore parents and patients when they walk in the office. Dental practices are very busy places, however …
Improve your customer service.
Improve your customer service. There’s no question that outstanding customer service leads to higher customer satisfaction which in turn always leads to higher revenue, profit, referrals, and repeat …
Create scripts for overdue appointments.
Create scripts for overdue appointments. Script phone calls, letters and emails to address parents when their children are overdue for hygiene appointments. Use appropriate motivational language when …
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Shake hands.
Shake hands. One great way to greet parents and patients when they come into your office is to stand up and shake hands. When you stand up you’re saying, “I like you and I’m glad to see you.” You’re …
Always send confirmation reminders.
Always send confirmation reminders. Parents are extremely busy, and a simple reminder (email, text, or phone call) helps them to show up and show up on time. Don’t settle for just calling home phone …
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Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice.
Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice. What strategies has the practice used successfully in the last few years? Which ones need to be replaced? …
Treat every patient as an individual.
Treat every patient as an individual. Personalize every appointment. Levin Group recommends a technique called The Golden Ten. This is a process where the practice learns one or two new facts about …
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Prepare a systems operations manual.
Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …
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If you find a certain administrative process frustrating, figure out how to change it.
If you find a certain administrative process frustrating, figure out how to change it. Even the best management systems develop bottlenecks. If you run into a snag in your work, think about why it’s …
Learn how to listen to coworkers.
Learn how to listen to coworkers. Most of us can improve our listening skills. Ask what teammates think—about recent occurrences at the practice, how systems are working, what improvements can be …
If you’re thinking about adding an insurance plan to your office start by doing an analysis.
If you’re thinking about adding an insurance plan to your office start by doing an analysis. Determine how many patients in your practice are already in the plan because their reimbursements will be …
Define how parents think of your office.
Define how parents think of your office. A strong practice identity establishes positive qualities about your pedo office in the minds of parents. Those favorable impressions created by your brand can …
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