Advice for the Pediatric Dentist – Work on case presentation skills. It takes time for even the most experienced dentists to master case presentation skills. Case presentation has to be learned, …

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Customize the length of hygiene appointments based on patient needs. Some children will require more time for their hygiene appointment, and some will require less. To make the most efficient use of …

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Add texting as a confirmation option. If your practice confirms appointments with postcards or land-line calls, it’s time to upgrade your communication efforts. Emails, calls to mobile phones and …

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Advice for the Practice Leader – Make business education a priority. The Great Recession and its aftermath have ushered in a host of permanent changes that have forever altered the dental profession. …

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Advice for the Hygienist – Educate parents about periodontal disease. In addition to cavity prevention, hygienists should stress to parents that poor oral care habits can lead to bigger problems when …

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Create a systems manual. Up-to-date documentation for all systems should be gathered together in one place—a systems manual. This is an essential reference for the entire practice. Among other …

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Maintain a lively practice atmosphere. Professionalism and attentive care don’t preclude pleasant human interaction around and with patients. As long as it doesn’t interfere with the quality of …

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Don’t try to be the “winner” all the time. When the team is brainstorming to solve a problem, by all means put your best thinking forward… but don’t become overly protective of your own ideas. Be …

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Use “active listening” with parents. Demonstrate that you understand and respect what parents are saying by listening for their key points and repeating them in your own words in a questioning tone to …

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Advice for the Marketing Coordinator – Create a database of patient marketing strategies. To help you manage referral promotion activities, the database should include the totals of monthly referrals, …

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Before buying new technology, check the reviews. When you need to purchase new equipment or software for the practice, don’t rely solely on the manufacturer’s marketing materials. They will …

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Be on your best behavior for parents and patients. Disagreements with other team members will occasionally occur. Move all such discussions to an employee-only area or, better, wait until the office …

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