Give credit for good ideas. We all like to get credit for our suggestions and we don’t like it when people take credit for others’ thinking. Note the ideas expressed by other team members. If you talk …
Manage your online reputation.
Manage your online reputation. If you Google your practice, you may be surprised at what you see. Try to correct any negatives you find, because the internet is how most new patients will learn about …
Secure computers at the end of the day.
Secure computers at the end of the day. All practice computers should be shut down or locked when the office is closed to prevent any type of security breach. A running computer could give the wrong …
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For Practice Owners – Valuation Factor: Quality of Systems.
For Practice Owners – Valuation Factor: Quality of Systems. Dental practices with excellent systems merit a higher practice value. It’s a matter of sustainability. CEOs understand that sustained …
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What is your practice’s brand personality?
What is your practice’s brand personality? Market research indicates that people think of businesses, products and services in human terms. If your practice were a person, how would you describe him …
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Scripting Tip – If possible, avoid saying “no” to parents.
Scripting Tip – If possible, avoid saying “no” to parents. When you say “no,” the only thing parents hear is that you aren’t going to help them. Instead of saying “No, we can’t see Bobby on Tuesday,” …
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Make a great first impression on parents and patients.
Make a great first impression on parents and patients. When new parents and patients present to your office, they’ll judge your practice on the basis of the “feel” they get rather than on clinical …
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Increase efficiency with time studies.
Increase efficiency with time studies. Annual procedural time studies examine exactly how much time the pediatric dentist or team member needs for each type of appointment. Measure every procedure 10 …
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For Practice Owners – Valuation Factor: Profit.
For Practice Owners – Valuation Factor: Profit. Profit matters more than production for the purpose of valuation. A practice can have high production undercut by high overhead or poor collections, …
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Improve telephone skills through scripting.
Improve telephone skills through scripting. Even in the age of the internet, the telephone is still the pedo practice’s main lifeline for new patients. When parents of prospective patients call, the …
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Shake hands with patients.
Shake hands with patients. Upon meeting patients, shake hands—regardless of their age. This simple gesture creates a sense of connection, showing respect and encouraging trust. It’s especially …
Ask for testimonials.
Ask for testimonials. Encourage parents to send emails and letters to your office with their feedback and to post comments on social media and review sites. Positive statements from parents build …
