Keep an eye on profit. How are you measuring your practice success? Jim Collins, author of the book Good to Great, talks about having one number that is the most important number in your practice. …
Track average production per new and long-term patient.
Track average production per new and long-term patient. To understand your total production numbers—and improve them—start with patient metrics. Monitoring these figures will motivate you to use …
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Bring outstanding energy every single day.
Bring outstanding energy every single day. Energy is more than just a display of behavior. It creates trust in other people. High energy practices foster more trust and case acceptance in …
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Learn one new thing about every parent and patient every day.
Learn one new thing about every parent and patient every day. People want to know that you’re interested in them and you care about them. And when you take an interest in other people, they begin to …
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Don’t let a bad mood bring down your day.
Don’t let a bad mood bring down your day. Everyone has bad days. It’s normal and it’s human. The key is to recognize it, accept it, and show up. There are days where you’ll simply have to fake your …
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Technology cannot replace human relations.
Technology cannot replace human relations. Technology is fantastic at making practices better, faster, and more efficient. But it’s important not to rely on technology in place of human relations. …
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Advice for the Front Desk Team – Update patient contact information to reduce no-shows.
Advice for the Front Desk Team – Update patient contact information to reduce no-shows. Remove disconnected phone numbers and bad email addresses from patient databases. On their next visit, ask …
Use multiple, ongoing referral marketing strategies.
Use multiple, ongoing referral marketing strategies. Pediatric dental practices achieve the best results when they implement a marketing plan consisting of at least 15 different strategies for both …
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Advice for the Scheduling Coordinator – Designate an overflow chair.
Advice for the Scheduling Coordinator – Designate an overflow chair. For offices with enough space, the overflow chair provides an opportunity to schedule at approximately 50% the capacity of other …
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For Practice Owners – Valuation Factor: Staff Training.
For Practice Owners – Valuation Factor: Staff Training. A well-trained staff increases practice value. If the practice has a staff that lacks training or experience, value suffers because the new …
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Advice for the Hygienist – Explain that the hygiene visit is more than “just a cleaning.”
Advice for the Hygienist – Explain that the hygiene visit is more than “just a cleaning.” It’s important that parents understand and value the services provided during the hygiene appointment, …
Make sure all team members are on the same page.
Make sure all team members are on the same page. When team members give patients different answers to the same question, your practice will seem unprofessional, disorganized and inefficient. Use …
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