The more effectively designed the schedule, the higher the practice production. Many practices work a certain number of hours each week when they could achieve the same production in fewer hours. The …
Make eye contact.
Looking away from people while speaking is a behavior that can make you look uninterested. Excellent eye contact is critical, because dentistry requires a high level of trust. The doctor and team …
Motivate yourself before work every day.
You owe it to yourself, your co-workers, and your patients to walk into the office excited and ready to go. The higher your motivation is the more you’ll inspire other people, energize patients, and …
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Turn cost containment into a staff project.
If practice overhead is higher than 59% of total revenue, there are almost certainly areas where costs can be reduced without negative consequences. The best approach to finding places to cut is to …
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Advice for the Scheduling Coordinator – Designate an overflow chair.
For offices with enough space, the overflow chair provides an opportunity to schedule at approximately 50% the capacity of other chairs. Use the overflow chair for emergencies, post-ops, late …
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First impressions make all the difference.
Will parents be impressed when they walk into your office for the first time? Practices need to exceed expectations during every step of the New Patient Experience, from check-in to staff interactions …
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Request testimonials.
Satisfied parents will gladly give a testimonial, if you ask them. Nothing inspires greater confidence than what other parents say about a pedo practice. Watch for opportunities to ask for …
Just say it.
Sometimes you just have to say it straight. Many people find it difficult to tell someone else what they’re really thinking, and yet what they’re thinking could go a long way toward improving the …
Advice for the Hygienist – Look for ways to improve your verbal skills.
Do you make young patients feel welcome and comfortable during their appointments? Do you educate parents about appropriate need-based and elective services for their children? Are there any areas …
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Make friends.
Dale Carnegie wrote How to Win Friends and Influence People—the greatest book ever written on interpersonal relations and getting along with other people. You may have read it but we strongly …
Be adaptable – to patients, doctors and situations.
Be adaptable – to patients, doctors and situations. Every patient is different, and every pediatric dentist will probably have his or her own way of doing things. Being flexible will allow you to …
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For Practice Owners – Valuation Factor: Fees.
For Practice Owners – Valuation Factor: Fees. Parents may be pleased that your fees are relatively low, but a prospective buyer for your practice may see them as a liability. If a buyer simply raised …
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