Advice for the Marketing Coordinator – Market consistently. To ensure the best marketing results, consistency is critical. Use strategies on an ongoing basis throughout the year. Haphazard marketing …

Continue Reading about Advice for the Marketing Coordinator – Market consistently. →

Recognize when it’s time to move on. One of our very intelligent Tip of the Day subscribers wrote to us pointing out that there are patients that aren’t worth retaining. They are either too difficult, …

Continue Reading about Recognize when it’s time to move on. →

Schedule a walk-through of your dental practice with the entire team. Start outside and take a look at all the physical aspects of the practice. We bet you will see things that you don’t normally …

Continue Reading about Schedule a walk-through of your dental practice with the entire team. →

Check Key Production Indicators (KPIs) weekly. To track performance, doctors should use 12–15 KPIs, including: Production Collections Overhead New Patients ProfitabilityOnce you determine …

Continue Reading about Check Key Production Indicators (KPIs) weekly. →

Never disagree with an angry parent. If a parent has a problem you should listen, thank them for sharing the information, and then solve their problem regardless of whether they are right or wrong. It …

Continue Reading about Never disagree with an angry parent. →

Handling late patients properly is essential. When parents and patients are late, it’s usually not routine or intentional. Late patients should be seen if it all possible so they do not fall into the …

Continue Reading about Handling late patients properly is essential. →

Help patients with dental insurance. Parents expect their dental practice to handle their insurance in the best way, get them the best financial results, and explain whatever it is that they don’t …

Continue Reading about Help patients with dental insurance. →

Advice for the Pediatric Dentist – Set high expectations. Good leaders challenge their team members to reach their potential. Most people will excel when given challenges in small doses. Effective …

Continue Reading about Advice for the Pediatric Dentist – Set high expectations. →

Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …

Continue Reading about Prepare a systems operations manual →

Advice for the Dentist – Start saving as early as possible. Work with a financial advisor to balance your debt payments and savings for retirement. Even a small amount put into retirement savings at …

Continue Reading about Advice for the Dentist – Start saving as early as possible. →

Team members should evaluate practice systems. All members of your team use management systems, so they should be proactive in monitoring those systems. Special staff meetings should be held to review …

Continue Reading about Team members should evaluate practice systems. →

Never ignore parents and patients. One customer service mistake you never want to make is to ignore parents and patients when they walk in the office. Dental practices are very busy places, however …

Continue Reading about Never ignore parents and patients. →