Establish deadlines for goals. When you set a goal, be sure to create a deadline for its completion as well. “Can our practice grow 15%?” isn’t as useful a goal as “Can our practice grow 15% in the …
Don’t let parents leave without scheduling their child’s next appointment.
Don’t let parents leave without scheduling their child’s next appointment. According to one of the founders of the Ritz Carlton, known for its outstanding customer service, the single most important …
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Watch for parents’ “un-asked questions”… and answer them.
Watch for parents’ “un-asked questions”… and answer them. Some parents are hesitant to show their lack of knowledge, their fears or other personal issues regarding their child’s treatment. Everyone on …
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Advice for the Doctor – Try not to react defensively to unfavorable social media reviews.
Advice for the Doctor – Try not to react defensively to unfavorable social media reviews. The age-old advice to pause and take a deep breath before responding in confrontational situations certainly …
To create a strong practice brand, build on the “dentistry brand.”
To create a strong practice brand, build on the “dentistry brand.” Dental practices are fortunate because dentistry itself is highly respected by most people. Take advantage of your practice’s …
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Write the script for a better patient experience.
Write the script for a better patient experience. Every routine interaction between staff and patients contributes to the quality of the patient experience, for better or worse. Well-written and …
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Provide educational materials to pediatrician practices.
Provide educational materials to pediatrician practices. Focusing on doctor education is the best way to work with pediatricians. This can include short updates, case reviews, annual pediatrician …
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Fight boredom with goals.
Fight boredom with goals. Are you bored? All jobs can at get boring at times. We go through these phases and even think that everybody else has a job that is more exciting. Actually, most people …
Advice for the Front Desk – Greet arriving patients by name.
Advice for the Front Desk – Greet arriving patients by name. One easy way to make a very positive impression on your patients is to call them by name when they arrive for appointments. Review the …
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Review quarterly performance.
Review quarterly performance. How close is the practice to reaching its goals for production, collections, new patients, etc., for this quarter? Which systems need improvement to hit established …
Stop reacting to everything.
Stop reacting to everything. 20% of what you react to doesn’t even need an answer and 50% doesn’t need an answer right away. As a practice leader, you want to encourage your team to be able to make …
Advice for the Scheduling Coordinator – Create an “Ideal Day” template.
Advice for the Scheduling Coordinator – Create an “Ideal Day” template. Work with the pediatric dentist and your fellow team members to define an ideal day at the practice. Factoring in personal …
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