Advice for the Front Desk Team – Document new parent conversations. Always ask prospective parents who referred them to your practice. Make sure that patient records reflect this information. On the …

Continue Reading about Advice for the Front Desk Team – Document new parent conversations. →

Align the practice’s annual and daily production goals. Daily goals should be set to achieve the annual production goal. For example, if the practice wants to produce $800,000 in 200 workdays, the …

Continue Reading about Align the practice’s annual and daily production goals. →

When you make improvements suggested by parents, give them credit. If you’re making changes based on parent feedback, let parents know that you’re responding to—and appreciate—their suggestions. This …

Continue Reading about When you make improvements suggested by parents, give them credit. →

Advice for the Pediatric Dentist – Increase your business knowledge. Clinical expertise is required to graduate from dental school and residency programs, but those skills don’t guarantee a successful …

Continue Reading about Advice for the Pediatric Dentist – Increase your business knowledge. →

Advice for the Marketing Coordinator – Market consistently. To ensure the best marketing results, consistency is critical. Use strategies on an ongoing basis throughout the year. Haphazard marketing …

Continue Reading about Advice for the Marketing Coordinator – Market consistently. →

Script every parent and patient interaction. Scripting helps dentists and team members communicate more effectively with parents and patients. As in sports, working from the same “playbook” builds …

Continue Reading about Script every parent and patient interaction. →

Set the example. A leader is the example that other people will follow. Leaders who ask team members to behave and act one way but do not do it themselves send a counterproductive message. Take the …

Continue Reading about Set the example. →

Don’t get confused by insurance codes. If you’re having trouble understanding which codes to use for insurance, simply contact the insurance company. You hear about many tricks and gimmicks but you …

Continue Reading about Don’t get confused by insurance codes. →

Manage the practice’s time. The schedule serves as your practice’s primary time management tool, determining how the doctor’s and staff members’ time will be used. Schedule patients wisely, based on …

Continue Reading about Manage the practice’s time. →

Keep an eye on profit. How are you measuring your practice success?  Jim Collins, author of the book Good to Great, talks about having one number that is the most important number in your practice. …

Continue Reading about Keep an eye on profit. →

Track average production per new and long-term patient. To understand your total production numbers—and improve them—start with patient metrics. Monitoring these figures will motivate you to use …

Continue Reading about Track average production per new and long-term patient. →

Bring outstanding energy every single day. Energy is more than just a display of behavior. It creates trust in other people. High energy practices foster more trust and case acceptance in …

Continue Reading about Bring outstanding energy every single day. →