Shake hands with patients. Upon meeting patients, shake hands—regardless of their age. This simple gesture creates a sense of connection, showing respect and encouraging trust. It’s especially …
Ask for testimonials.
Ask for testimonials. Encourage parents to send emails and letters to your office with their feedback and to post comments on social media and review sites. Positive statements from parents build …
Advice for the Scheduling Coordinator – Keep track of hygiene patients.
Advice for the Scheduling Coordinator – Keep track of hygiene patients. Most pediatric dental practices see a high volume of patients. In such a fast-paced atmosphere, it can be easy sometimes to …
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Do you know the practice’s vision?
Do you know the practice’s vision? Most successful practices have a vision statement. You should review it once a week. The vision maps out where the practice will be in the next three years. When you …
Use an e-newsletter to strengthen relationships with parents.
Use an e-newsletter to strengthen relationships with parents. Send out a monthly or quarterly newsletter via email. It can include practice news, short helpful articles, patient testimonials, and some …
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Advice for the Practice Leader – Use “best models” to improve practice operations.
Advice for the Practice Leader – Use “best models” to improve practice operations. Best models are based on how highly successful practices achieve their goals. These models are essentially blueprints …
Financial Advice for the Practice Owner: Sign all checks for at least six months.
Financial Advice for the Practice Owner: Sign all checks for at least six months. To get a clear picture of practice overhead, try the hands-on approach. By reviewing and signing checks for all …
Advice for the Marketing Coordinator – Track how new patients found out about your practice.
Advice for the Marketing Coordinator – Track how new parents found out about your practice. To make sure you’re using the best marketing strategies and to allocate resources for maximum return on …
Brainstorm as a team for patient satisfaction ideas.
Brainstorm as a team for patient satisfaction ideas. At a staff meeting, talk about the importance of patient satisfaction and ask team members to come to the next monthly meeting with 10 written …
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Update patient contact information to reduce no-shows.
Update patient contact information to reduce no-shows. Go through your patient database, removing and replacing disconnected phone numbers and bad email addresses. When they come in, ask parents for …
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New Rule: Never say anything bad about patients or team members.
New Rule: Never say anything bad about patients or team members. This is harder than it sounds. Some patients can be very “challenging.” Some team members, though perfectly good at their jobs, may …
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Advice for the Practice Owner – Appoint more than one staff member to handle finances.
Advice for the Practice Owner – Appoint more than one staff member to handle finances. Reduce the opportunity for a team member to falsify accounts by having more than one person working on practice …
