Learn one new thing about every parent and patient every day. People want to know that you’re interested in them and you care about them. And when you take an interest in other people, they begin to …

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Don’t let a bad mood bring down your day. Everyone has bad days. It’s normal and it’s human. The key is to recognize it, accept it, and show up. There are days where you’ll simply have to fake your …

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Technology cannot replace human relations. Technology is fantastic at making practices better, faster, and more efficient. But it’s important not to rely on technology in place of human relations. …

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Advice for the Front Desk Team – Update patient contact information to reduce no-shows. Remove disconnected phone numbers and bad email addresses from patient databases. On their next visit, ask …

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Use multiple, ongoing referral marketing strategies. Pediatric dental practices achieve the best results when they implement a marketing plan consisting of at least 15 different strategies for both …

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Advice for the Scheduling Coordinator ­– Designate an overflow chair. For offices with enough space, the overflow chair provides an opportunity to schedule at approximately 50% the capacity of other …

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For Practice Owners – Valuation Factor: Staff Training. A well-trained staff increases practice value. If the practice has a staff that lacks training or experience, value suffers because the new …

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Advice for the Hygienist – Explain that the hygiene visit is more than “just a cleaning.” It’s important that parents understand and value the services provided during the hygiene appointment, …

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Make sure all team members are on the same page. When team members give patients different answers to the same question, your practice will seem unprofessional, disorganized and inefficient. Use …

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Advice for the Practice Leader – Have a sense of humor. No matter how well-run, all practices have their share of tough days. Things go wrong. Team members call in sick. Procedures take longer than …

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Script all interactions with patients and parents. What to say and how to say it are crucial elements of successful patient and parent relationships. Scripting helps the doctor and the team …

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Advice for the Pediatric Dentist – Work on case presentation skills. It takes time for even the most experienced dentists to master case presentation skills. Case presentation has to be learned, …

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