Avoid This Mistake Tip#3: Having your office manager do tasks from their previous position. The office manager needs to be responsible for overseeing all day-to-day operations and leading the dental …
Avoid This Mistake Tip#2: Lack of job descriptions.
Avoid This Mistake Tip#2: Lack of job descriptions. Every team member should have a written job description. Without it, they don’t know what they are responsible for. You should also update job …
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Avoid this Mistake Tip #1: Procrastination.
Avoid this Mistake Tip #1: Procrastination. One of the main reasons people procrastinate is because they don’t know what to do. The key is to find an expert to help you quickly before the …
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Are you wasting time on minor activities?
Are you wasting time on minor activities? We meet many new clients that have staff members who spend a great deal of time on less important activities. This means that the important activities that …
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How do you get your practice into the top 10%?
How do you get your practice into the top 10%? Levin Group has the only 32-year ongoing study of top 10% performing practices. This study has taught us that there are certain basic principles that …
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Create a checklist for everything.
Create a checklist for everything. Every business runs better based on a checklist. The key is to know what should go on the checklist and the Levin Group approach is to handle the highest priorities …
Just communicate!
Just communicate! Sometimes just a simple extra bit of information can make patients feel comfortable and appreciated. …
Don’t discuss politics.
Don’t discuss politics. Periodically, we like to remind you that discussing politics will eventually offend some patients. The dental practice is a place for dentistry, and patients do not come to …
Which patients have not been in lately?
Which patients have not been in lately? You should be able to answer this question by accessing a daily tracking list that you can use to contact the parents of those patients and get them scheduled. …
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Promote dentistry to every parent.
Promote ideal dentistry to every parent. Even though a parent may have already accepted treatment, you should continue to reinforce that the treatment was a good choice. Reinforcing parent choices is …
Customer service is not what you think.
Customer service is not what you think. Customer service is not about doing a few nice things. The best way to approach it is to develop a culture where everyone on the team knows that the goal is to …
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If you want to be a great leader, be the example.
If you want to be a great leader, be the example. Take time to think about the characteristics you would like to see displayed by your team. Then start displaying them one after another as the leader. …
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