Advice for the Marketing Coordinator – Make marketing a constant for your practice. Haphazard marketing invariably generates inconsistent results, which lead to lower production and decreased …
Advice for the Practice Leader – Rely on experts.
Advice for the Practice Leader – Rely on experts. You’re the decision maker, but that doesn’t mean you have to go it alone. When a critical issue comes up, consult with the appropriate expert… …
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Use scripts to improve telephone skills.
Use scripts to improve telephone skills. The telephone is your practice’s main connection for bringing in new patients. Scripting will make it easier for your front desk coordinator to welcome new …
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Look for opportunities to provide superior customer service.
Look for opportunities to provide superior customer service. In today’s more competitive environment, you want your parents and patients to feel highly satisfied with the care they receive at your …
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Know how new technology will impact your practice.
Know how new technology will impact your practice. New technologies can increase convenience and improve patient care, but they also usually require changes to practice systems. Once you’ve redesigned …
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Rehearse scripts.
Rehearse scripts. The key to scripting is to review and rehearse. Scripting needs to become second nature so that team members will use proper words and benefit statements delivered in a natural, …
Make sure the office properly showcases the practice.
Make sure the office properly showcases the practice. An attractive and updated reception area is a necessity—not a luxury. Perhaps your office looks like a time capsule from the ‘80s or ‘90s. Maybe …
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Principles of Practice Leadership: Know when to simply give orders.
Principles of Practice Leadership: Know when to simply give orders. Though practice teams will not thrive or excel when subjected to a steady stream of orders from the leader, there are times when a …
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Create an environment where feedback is truly welcome.
Create an environment where feedback is truly welcome. Whether from parents, patients or team members, constructive feedback can help you increase efficiency, profitability and career satisfaction. …
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Advice for the Practice Leader – Give credit where it’s due.
Advice for the Practice Leader – Give credit where it’s due. Everyone on the team should acknowledge when someone comes up with a good idea… but it’s especially important for you to do so. As practice …
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Involve more than one staff member in handling practice finances.
Involve more than one staff member in handling practice finances. This minimizes the possibility of someone falsifying accounts for personal gain. Never let the person who collects money also make …
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One-Day Rule – Reducing cancellations and no-shows.
One-Day Rule – Reducing cancellations and no-shows. Missed appointments create non-productive gaps in the schedule, so it pays to “train” parents to value appointments and show up as agreed. …
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