Be sure to greet patients warmly in the treatment area. Whether they are arriving for an exam, presentation or treatment, make parents and patients feel welcome. Something as simple as a smile or a …

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Advice for the Pediatric Specialist– Build a more cohesive team. Begin your next monthly staff meeting with everyone sharing an interesting fact about themselves that no one on the team knows. It …

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Improve hygiene scheduling efficiency. How long should a hygiene appointment be? That depends on the type of patient, what procedures are performed, and the individual hygienist. For accurate …

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Measure practice performance. Only numerical data can give you an accurate picture of how the practice is doing. Identify Key Production Indicators you want to follow and track them regularly using …

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Advice for the Marketing Coordinator – Reach out to new pediatricians. Identify new pediatricians in the area by monitoring direct mail promotions, announcements on Facebook, items in community …

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Advice to the Treatment Coordinator – Promote the pediatric dentist during the consult. Many parents have no idea what the doctor has accomplished. For example, board certification is a distinction …

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Respond to team conflict quickly and calmly. It may be tempting to ignore conflict, but it’s better to respond right away as a mediator. The dentist or office manager should meet privately with the …

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Put scripts into your own words. Scripts should not be recited word for word, like a speech you’ve memorized. Learn to communicate the scripted points in a way that’s natural for you. Scripts are …

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Advice for the Pediatric Dentist – Put business on your list of CE priorities. To succeed in the new dental economy, you need more than clinical skills. You also need to know how to manage a team and …

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Performance Target: Keep 98% of all patients scheduled at all times. Start with scripting to make sure parents don’t leave without scheduling their son’s or daughter’s next appointment. Follow-up in …

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Make eye contact. When speaking with patients, always make eye contact throughout the interaction. Patients want to feel that they are your number-one concern. If you’re looking down or going through …

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Ask parents for feedback. Many pediatric dentists and teams have only a vague notion of how parents truly feel about their practices. Without specific data, patient satisfaction is difficult to gauge. …

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