Create value for hygiene care. How does your practice refer to the hygiene appointment? Do staff members call it “a cleaning” or simply “recall”? Neither term accurately describes the hygiene …
Use this 9-week follow-up with overdue patients.
Use this 9-week follow-up with overdue patients. Don’t let patients slip into inactive status. When a patient is overdue, initiate this “3 Threes” technique. Place a phone call (preferably to a cell …
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Advice for the Pediatric Dentist – Replace outdated computers and software.
Advice for the Pediatric Dentist – Replace outdated computers and software. Technological innovation moves at an increasingly accelerated pace. Trying to get by with 10-year-old computers or software …
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When conflict occurs, don’t escalate it.
When conflict occurs, don’t escalate it. When you find yourself in disagreement with another team member, take a breath, step back and think through how you want to handle it. All too often, an …
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Use every opportunity to promote your brand.
Use every opportunity to promote your brand. Every type of communication with parents and patients provides an opportunity to project the desired practice image, reinforce the relationship and …
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Advice for the Pediatric Dentist – Put business on your list of CE priorities.
Advice for the Pediatric Dentist – Put business on your list of CE priorities. To succeed in the new dental economy, you need more than clinical skills. You also need to know how to manage a team and …
Telling leads to selling.
Telling leads to selling. For case presentation, try thinking more like a trusted advisor. Parents are turned off by the hard sell but fully appreciate doctors telling them about their recommendation …
Welcome a new associate doctor warmly.
Welcome a new associate doctor warmly. Some teams will treat an associate differently than the practice owner. Put yourself in the associate’s shoes. It’s always challenging when starting a new job, …
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Improve listening skills.
Improve listening skills. Listening is a difficult skill to master, especially in a busy practice. Listening involves more than just hearing what patients or fellow team members are saying. You also …
Protect the pediatric dentist’s valuable time.
Protect the pediatric dentist’s valuable time. As the main producer in the practice, the doctor needs to remain focused on patient care. As a team member, you can help the dentist keep that focus by …
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Stop trying to prove you’re perfect.
Stop trying to prove you’re perfect. When you make mistakes, take ownership of them. If you make excuses or blame others, your teammates will have difficulty seeing you as a trustworthy member of the …
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Add visual interest to your social media posts.
Add visual interest to your social media posts. Include photos, clip art and video clips whenever possible in your practice’s social media posts. They catch attention, communicate quickly and get …
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