Keep track of inventory. What’s hiding in the practice’s supply closet? Needed materials? Or items the office stopped using 12 months ago? Practices should take inventory semi-annually. This will help …
Thank parents for arriving on time for their child’s appointment.
Thank parents for arriving on time for their child’s appointment. Imagine a parent getting up early, dropping kids off at school, running errands and picking up their child from school to make a …
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Don’t delay following up on past due payments.
Don’t delay following up on past due payments. Call parents when they’re one day overdue and ask them for a commitment to pay. Simply reminding them of their obligation will often be all that’s needed …
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Advice for the Pediatric Dentist – Be a motivational leader for your team.
Advice for the Pediatric Dentist – Be a motivational leader for your team. Pediatric dentists who have a well-trained and motivated team will have the most successful practices. Figure out how to …
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Acknowledge your fellow team members.
Acknowledge your fellow team members. Surprise your co-workers by leaving a silly, fun, or inspiring note anonymously for them at the end of the day. When they come in the next morning and discover …
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Script every patient interaction.
Script every patient interaction. Scripting helps pediatric dentists and team members communicate more effectively with parents and patients. As in sports, working from the same “playbook” builds team …
Advice for the Treatment Coordinator – Be prepared to answer questions from parents during the consult.
Advice for the Treatment Coordinator – Be prepared to answer questions from parents during the consult. They’ll want to know everything they can about your practice and the doctor before making an …
Advice for the Pediatric Dentist – Assign responsibility for each target.
Advice for the Pediatric Dentist – Assign responsibility for each target. Every target must be “owned” by the doctor or a staff member. Practice leaders shoulder ultimate responsibility for practice …
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Prepare new families for their first visit.
Prepare new families for their first visit. When calling parents of new patients to confirm the first appointment, remind them to bring insurance information. Encourage them to either complete forms …
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Ask parents for feedback.
Ask parents for feedback. Many pediatric dentists and teams have only a vague notion of how parents truly feel about their practices. Without specific data, patient satisfaction is difficult to gauge. …
Get your name out there.
Get your name out there. Seek opportunities to advertise in community newspapers, school yearbooks and fundraising publications. Sponsor local sports teams, school activities, and other local events. …
Advice for the Pediatric Dentist – Have lunch with a team member.
Advice for the Pediatric Dentist – Have lunch with a team member. To learn more about your staff members and to give them a better sense of what motivates you, meet with them individually to share a …
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