Running late throws off the team. Running late is more than just an inconvenience. It throws off the team and leaves them unsure about how to perform throughout the day. …
Ask for feedback.
Ask for feedback. Ask parents, team members, and other doctors for feedback about your practice performance. If you don’t get feedback, you’ll have no idea how to improve. …
Meet with a new hire weekly.
Meet with a new hire weekly. For the first six weeks, let the new hire know you’ll have a 10-minute meeting with them each week just to check in. It is not a performance review or improvement …
Make decisions based on production.
Make decisions based on production. If you’re making an important decision about the practice, always consider how that decision will influence practice production. …
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Do a walk-through.
Do a walk-through. Select one part of one system and do a step-by-step walk-through of the process with the team. When doctors, office managers, and team members perform these exercises together, …
Give parents and patients your energy.
Give parents and patients your energy. The more energy you give to parents and patients the more they will internalize it. They end up leaving the appointment or phone call, feeling better than when …
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Trust factor: Character creates trust.
Trust factor: Character creates trust. If you want your team to trust at the highest levels, they need to see consistent character behavior by a leader. Character is about those values (i.e., honesty, …
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Production tells a story.
Production tells a story. Production numbers tell an accurate story about how the practice is performing and any trends that may be taking place. Learn how to “read” the numbers. …
Track production totals on each service.
Track production totals on each service. If you don’t look at production per service throughout the year and at the end, you won’t know what services represent the best opportunities to increase …
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Educate your parents.
Educate your parents. If you have a new service, technology, or technique that you’re bringing into the practice, you want parents to hear about it even before their child might benefit from it. …
Find the next improvement.
Find the next improvement. Every practice has amazing opportunities. The top practices act on those opportunities, while others wait for more information, research, or proof. Acting early is usually …
Sometimes you will be disappointed.
Sometimes you will be disappointed. Disappointment is part of life and should not come as a shock. Friends, coworkers, and patients will disappoint you from time to time. The best approach is to …
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