Welcome your new hire. A simple technique to advance the onboarding of a new hire into the practice culture is to have a staff lunch on their first day. The newest person is never comfortable until …
Make case presentation sound normal and routine.
Make case presentation sound normal and routine. When recommending treatment to a parent, simply make it sound like it is normal and routine. Take this approach even if the treatment is complex. …
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Practices sell time.
Practices sell time. Although practices do not charge by the hour, they are still “time dependent”. Periodically analyzing and building new schedules will maximize the benefit of the available time. …
How well is your practice really doing?
How well is your practice really doing? In order to answer this question, you must look at statistics. Important statistics always relate back to practice production. These could include production …
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Sometimes it’s actually worth it.
Sometimes it’s actually worth it. Some people have a mentality of refusing to spend money if it’s over a certain amount. Unfortunately, the lower amounts often produce a much lower result. Sometimes …
Make someone feel “delighted” today.
Make someone feel “delighted” today. The word you want to focus on for customer service is “delighted”. You want everyone you touch in your practice to be delighted with their experience. And you want …
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Leadership is like exercise.
Leadership is like exercise. If you exercise regularly and then quit, you will get out of shape. The same is true for leadership. You have to work at it every day to stay sharp and become a great …
Don’t ignore your intuition.
Don’t ignore your intuition. Many pediatric dentists told us they thought they should have taken a certain course of action in their practice; however, they did not pull the trigger and later …
If you’re going to add a new service…
If you’re going to add a new service…New services are a fantastic way to increase practice production. Don’t play it out, have a strategy and follow through. …
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Bring focus to your continuing education.
Bring focus to your continuing education. Instead of attending random programs that are being offered in your area, be proactive and decide what you need to learn. Each year you should have a focus …
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Buyer beware.
Buyer beware. Be careful when you read something about a professional development program that promises the sun, the moon, and the stars. Very few programs solve all of your problems. Make sure you …
What has inspired you lately?
What has inspired you lately? There are many people who can inspire you, but, sometimes, you must inspire yourself. What book, documentary, podcast, or other tools and media inspire you and make you …
