Trust factor: Clarity creates trust. If you want to create elevated levels of trust, always focus on clarity. When people know what is going on trust will skyrocket. …
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My staff can’t handle delegation.
My staff can’t handle delegation. This is a very sad thought that you should not have. We find that almost all staff members can handle delegation when it is properly explained, they are properly …
Complexity is the enemy of success.
Complexity is the enemy of success. Too many practices are way too complicated. We often add complicated steps to compensate for something that didn’t work the way we wanted in the past. The result is …
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Workflow technology means efficiency.
Workflow technology means efficiency. Technology alone does not solve efficiency problems in practices. How you structure and use the technology does. …
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Identify one issue at a time.
Identify one issue at a time. Identify one issue in your practice that exists now. Then evaluate the options to take care of the issue, select the best one, and implement it. …
Ask yourself if you are contributing.
Ask yourself if you are contributing. Take 10 seconds at the end of each day and simply ask whether and what you contributed today. Don’t be afraid to be tough on yourself so that you can make …
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What procedures do you hate doing?
What procedures do you hate doing? You may not be able to do it overnight, but eliminating procedures that you hate doing at some point in your career should be a goal that will make you happier and …
Don’t let customer service slip away.
Don’t let customer service slip away. There is almost always a tendency for customer service to decrease rather than increase unless there is a conscious focus, ongoing training, and an effective …
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What is holding your production back?
What is holding your production back? Sometimes you’re not aware that a specific behavior or activity is holding production back. If you’re not increasing production at your target goal, begin to ask …
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Your next technology.
Your next technology. You should always know the next technology that can make your practice faster, better, more efficient, or more productive. You may not need to buy it right away, but you should …
The monthly overhead analysis.
The monthly overhead analysis. Every practice should do a monthly line-item overhead review to understand where money is being spent and where money can be saved. …
Don’t ignore the data.
Don’t ignore the data. Sometimes, when practices are doing well, they just assume it will continue. If you don’t look at key performance indicators, such as production, collections, insurance …
