The art of delegation. Make a list of all of the activities you do in the office each week. Then identify at least five activities you can delegate to the staff to increase your professional …
Training the team is a good investment.
Training the team is a good investment. We don’t know where it came from, but we have read many times that for every dollar spent on training, the practice will receive three dollars in return. …
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Getting angry won’t help.
Getting angry won’t help. When something annoying happens, you have two choices. You can get angry, ruin your day, and perform poorly, or you can simply look at it as a challenge that will be fun to …
Training must include measurements.
Training must include measurements. If you have great systems, you have an opportunity to train your team at the highest level. However, if team members do not know the measurements that define …
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Reduce your no-shows.
Reduce your no-shows. You need an excellent step-by-step no-show system to reduce no-shows to under 1%. Otherwise, this will cost the practice $3 – $6 million in lost revenue over a career. …
Excellence still counts.
Excellence still counts. The best practices focus on excellence. Excellence is about doing your best for every patient, every day, and every time. How Would You Like to Have Excellent Customer …
Start your day with something positive.
Start your day with something positive. In this case, we mean saying something positive to colleagues and coworkers. A positive person can lift up everyone else in the practice. …
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Organize the work.
Organize the work. We still find that many team members have not been guided as to how to properly organize their work. When work is organized with systems and checklists, the results are bound to be …
Teach your team something new every day.
Teach your team something new every day. If a team member goes home without learning anything new on any day, then that day was not progress! …
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Do you have an “open attitude?”
Do you have an “open attitude?” Having an open attitude means you are receptive to learning anything. You don’t start with what you won’t do. You start by asking what you could do. …
You need an insurance system.
You need an insurance system. Reimbursements from dental insurance can vary in results for the practice by as much as 25% depending on how you run your insurance system. There are many factors, but if …
Capture the new patient with systems and scripting.
Capture the new patient with systems and scripting. Up to 16 percent of potential new patients in many practices never schedule an appointment. The key is in the scripting and language used to build …
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