End every call with… At the end of every phone call, the team member should ask, “Is there anything else I can do for you?” In most cases there is nothing else to be done, but it comes across to the …
Complacency is the enemy of growth.
Complacency is the enemy of growth. Don’t let complacency creep into your practice. It is rarely noticed early on because it occurs slowly; however, not making positive changes often results in …
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Cut one expense.
Cut one expense. To start addressing overhead control, simply find one expense that you can reduce by any amount. Take the first step and then go from there. …
Data tells a story.
Data tells a story. When you first start looking at your practice data, it can be confusing. But in a short time, it will begin to tell you a story about the strengths, weakness, opportunities, and …
Scripting increases production.
Scripting increases production. Practices that use well-developed scripts, along with their systems, have much higher production than others. …
Outrageous customer service.
Outrageous customer service. You probably have good customer service. You may even have great customer service. But if you want to take it to the highest level, take it to “outrageous customer …
Making the tough call.
Making the tough call. Every year, every practice will have to make a certain number of tough calls. Some involve simply choosing which technology to buy and others are uncomfortable decisions, such …
Who is your cheerleader?
Who is your cheerleader? Sometimes the cheerleader in the practice comes from an unexpected place. It could be the brand-new assistant that just joined the practice who is 18 years old, or it could be …
Conversations start with questions.
Conversations start with questions. Engage new parents in conversation versus giving a straight, sometimes boring, presentation. The starting point of great conversations is to ask questions and spend …
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Check those insurance codes.
Check those insurance codes. We still see many practices using the wrong insurance codes or not being aware of new codes that have emerged. This causes an annual loss of practice …
Don’t become obsolete.
Don’t become obsolete. If you’re doing things the way you did them even a few years ago, you may be becoming obsolete in the job. The world continues to change, and everyone needs to be retrained …
Invest in team training.
Invest in team training. Practices that invest in team training will help every team member to operate at the highest level and with the best results. …
