When competition rises, improve customer service. The first thing you should do if competition is increasing is to accelerate and enhance customer service. …
Continue Reading about When competition rises, improve customer service. →
Just say no.
Just say no. Sometimes you want to say “no”, but you put it off. You can save a lot of time and a great deal of misery if you tell a person upfront that the answer is no. …
Take a minute to be a great leader.
Take a minute to be a great leader. Being a great leader doesn’t have to take extensive time. Your brief interactions with team members are excellent opportunities to exhibit your care, compassion and …
Continue Reading about Take a minute to be a great leader. →
Compensation is important.
Compensation is important. Staff members certainly want to be compensated fairly and keeping pace with current staff and employee wages is important; however, it is not the only thing staff members …
Customer service is the secret to success.
Customer service is the secret to success. Customer service is the foundation of most dental practice success. Despite the focus on clinical care, the one thing parent sand patients truly understand …
Continue Reading about Customer service is the secret to success. →
Study the data.
Study the data. In five minutes a day you can look at different data points regarding practice performance, including production, overhead, profit, and income. Each day select different areas to …
Build your confidence.
Build your confidence. If you know someone who accomplished something you wished you could do but were afraid to try, use their success to give you confidence to try. If someone else did it, you can …
Please set goals.
Please set goals. People who set goals are more successful both in the dental practice and in their lives. According to many studies, only 3% of people ever set goals, and those that do report greater …
A new measurement.
A new measurement. We are now suggesting that practices measure the average longevity of their team members. This is a statistic that you want to increase each year. High staff longevity reflects …
How many new patients do you need?
How many new patients do you need? New patients are a lifeline for all dental practices. How many new patients you need should be mathematically determined every year by building a set of goals that …
Make it a goal to save time per hour this year.
Make it a goal to save time per hour this year. Every practice should have a goal to save as much time per hour as possible through greater efficiency. This has a significant increase on the amount of …
Continue Reading about Make it a goal to save time per hour this year. →
Is your production growing?
Is your production growing? Production is the single most important metric in any dental practice. Your number one objective is to have it grow every year. …
