How tired are you? Did you know that your level of fatigue at the end of the day is directly proportional to the quality of your scheduling? Consistent fatigue is not natural, and you may want to …
Production as a ratio of overhead.
Production as a ratio of overhead. There are practices that have excellent production, but very high overhead. The reverse is also true. In order to maximize practice profitability, the right …
Does each staff member have key data points?
Does each staff member have key data points? Every team member should have one to three measurements that they are responsible for. If you can’t measure it, you can’t improve it. …
Continue Reading about Does each staff member have key data points? →
End every call with…
End every call with… At the end of every phone call, the team member should ask, “Is there anything else I can do for you?” In most cases there is nothing else to be done, but it comes across to the …
Complacency is the enemy of growth.
Complacency is the enemy of growth. Don’t let complacency creep into your practice. It is rarely noticed early on because it occurs slowly; however, not making positive changes often results in …
Continue Reading about Complacency is the enemy of growth. →
Cut one expense.
Cut one expense. To start addressing overhead control, simply find one expense that you can reduce by any amount. Take the first step and then go from there. …
Data tells a story.
Data tells a story. When you first start looking at your practice data, it can be confusing. But in a short time, it will begin to tell you a story about the strengths, weakness, opportunities, and …
Scripting increases production.
Scripting increases production. Practices that use well-developed scripts, along with their systems, have much higher production than others. …
Outrageous customer service.
Outrageous customer service. You probably have good customer service. You may even have great customer service. But if you want to take it to the highest level, take it to “outrageous customer …
Making the tough call.
Making the tough call. Every year, every practice will have to make a certain number of tough calls. Some involve simply choosing which technology to buy and others are uncomfortable decisions, such …
Who is your cheerleader?
Who is your cheerleader? Sometimes the cheerleader in the practice comes from an unexpected place. It could be the brand-new assistant that just joined the practice who is 18 years old, or it could be …
Conversations start with questions.
Conversations start with questions. Engage new parents in conversation versus giving a straight, sometimes boring, presentation. The starting point of great conversations is to ask questions and spend …
Continue Reading about Conversations start with questions. →
