Delegate, delegate, delegate. If you want to know what you should be delegating, simply review state board regulations. You should gradually delegate everything that is allowable by law. …
Don’t wait until you need marketing.
Don’t wait until you need marketing. You should be thinking about it every day, analyzing referrals every month, and taking new steps to keep referrals strong at all times. Featured vBook (video …
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“Wow-level” customer service starts with your attitude.
“Wow-level” customer service starts with your attitude. No set of customer service strategies will outperform your attitude. And none will be successful unless the right attitude is displayed. …
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Manage your experts.
Manage your experts. Engaging an expert to help you doesn’t mean you can abdicate responsibility. You need to set the goals and objectives with the expert and track ongoing progress. …
Know your most important statistic.
Know your most important statistic. In most practices, the single most important statistic is production. If you build your practice model to maximize production, you will enjoy high levels of …
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Trust is the foundation.
Trust is the foundation. Trust is the foundation of great relationships, practices, and teams. You build trust one brick at a time and should not ever let anything damage that trust. …
Self-motivate.
Self-motivate. You can’t wait until someone comes along to motivate you. What if no one does? Find ways to motivate yourself every day to work at your top level of performance. Featured vBook …
Use the word “convenient.”
Use the word “convenient.” Whenever you’re working with a parent on scheduling try to use the word “convenient” two or three times. This will help you present an image of caring, cooperation, and …
5-star customer service.
5-star customer service. We have written about 5-star customer service many times. As a reader of the Levin Group Tip of the Day, we pose this question to you: “Has your practice moved closer to …
Provide advanced training for your team.
Provide advanced training for your team. Although only doctors are legally allowed to diagnose, the entire team can know a lot more about a patient’s needs and be able to discuss them. Assistants, …
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Focus on production.
Focus on production. If you have the right level of production, the practice will always be fine. Set an annual production goal, break it down to a daily goal, and work every day to hit the daily …
Always show respect.
Always show respect. Remember that we are not here to judge our parents. You are here to provide excellent and optimal dental care. If parents express opinions or have personalities that you do not …
