Put parents and patients first. There are all kinds of debates about what counts most in a dental practice. Well, there is almost nothing that counts more than excellent customer service to parents …
Don’t forget – write it down.
Don’t forget – write it down. Every day, we all have lots of thoughts on things we should do. Eliminate the tasks that you’re not really going to do but write down the others. There is an old …
Goal setting is actually exciting.
Goal setting is actually exciting. Only 3% of practice leaders have written goals. Those that do typically find goal setting exciting and come much closer to reaching their true potential. …
Can staff longevity increase practice production?
Can staff longevity increase practice production? In the Levin Group ongoing study of top 10% producing practices, we found that one of the 17 principles they have in common is higher staff longevity. …
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Why do staff bonuses fail?
Why do staff bonuses fail? After 39 years of experience and thousands of clients, we know that bonuses definitely work. When they fail it is typically because they are poorly designed or are …
In a slower economy, improve customer service.
In a slower economy, improve customer service. In good times, patients have money to afford treatment. In more challenging economic times, they will make decisions based on how the practice treats …
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Why can’t we do it?
Why can’t we do it? This is a powerful question that should be asked when you’re told that something can’t be done. Of course, there may be incredibly good reasons for something not being done, and …
Do whatever it takes.
Do whatever it takes. Patients come with all types of behavior. Rather than viewing a patient who doesn’t behave the way you like as difficult, simply develop an attitude that you will do whatever it …
Former staff members can train new staff members.
Former staff members can train new staff members. A terrific way to train new team members is to ask former team members if they would step in temporarily to train new people. This can be done …
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Don’t let small problems become big.
Don’t let small problems become big. In life, people often live up to the level of their problems. If you don’t have big problems, you tend to overreact to small problems and make them bigger. Small …
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Have a “superior positive attitude.”
Have a “superior positive attitude.” Start every day with a “superior positive attitude.” A superior positive attitude is contagious, and when you adopt this attitude the rest of the team will be …
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Be proud of your longevity.
Be proud of your longevity. If you have been in the practice for many years, you should be proud of that as an accomplishment. Remaining with a practice, continuing to contribute, and having a …
