Call former staff members. The next time you need to fill a position you may want to contact former staff members who left for varying reasons. You’ll often find someone who is ready to come back …
Fun is everyone’s job.
Fun is everyone’s job. Don’t simply wait for doctors to create fun! Creating a fun practice can be everyone’s job and everyone should be participating. …
What is the best type of bonus?
What is the best type of bonus? There is no one best type of bonus. Bonuses need to be designed based on the very specific areas of the practice where you want to achieve better or more. Use bonuses …
When competition rises, improve customer service.
When competition rises, improve customer service. The first thing you should do if competition is increasing is to accelerate and enhance customer service. …
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Just say no.
Just say no. Sometimes you want to say “no”, but you put it off. You can save a lot of time and a great deal of misery if you tell a person upfront that the answer is no. …
Take a minute to be a great leader.
Take a minute to be a great leader. Being a great leader doesn’t have to take extensive time. Your brief interactions with team members are excellent opportunities to exhibit your care, compassion and …
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Compensation is important.
Compensation is important. Staff members certainly want to be compensated fairly and keeping pace with current staff and employee wages is important; however, it is not the only thing staff members …
Customer service is the secret to success.
Customer service is the secret to success. Customer service is the foundation of most dental practice success. Despite the focus on clinical care, the one thing parent sand patients truly understand …
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Study the data.
Study the data. In five minutes a day you can look at different data points regarding practice performance, including production, overhead, profit, and income. Each day select different areas to …
Build your confidence.
Build your confidence. If you know someone who accomplished something you wished you could do but were afraid to try, use their success to give you confidence to try. If someone else did it, you can …
Please set goals.
Please set goals. People who set goals are more successful both in the dental practice and in their lives. According to many studies, only 3% of people ever set goals, and those that do report greater …
A new measurement.
A new measurement. We are now suggesting that practices measure the average longevity of their team members. This is a statistic that you want to increase each year. High staff longevity reflects …
