Who is your cheerleader? Sometimes the cheerleader in the practice comes from an unexpected place. It could be the brand-new assistant that just joined the practice who is 18 years old, or it could be …
Conversations start with questions.
Conversations start with questions. Engage new parents in conversation versus giving a straight, sometimes boring, presentation. The starting point of great conversations is to ask questions and spend …
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Check those insurance codes.
Check those insurance codes. We still see many practices using the wrong insurance codes or not being aware of new codes that have emerged. This causes an annual loss of practice …
Don’t become obsolete.
Don’t become obsolete. If you’re doing things the way you did them even a few years ago, you may be becoming obsolete in the job. The world continues to change, and everyone needs to be retrained …
Invest in team training.
Invest in team training. Practices that invest in team training will help every team member to operate at the highest level and with the best results. …
Do you know your maximum debt level?
Do you know your maximum debt level? Every practice should have a sense of the maximum debt that the practice, as a business, will be allowed to have. This will keep the practice healthy and strong …
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Why do so many practices ignore scripting?
Why do so many practices ignore scripting? We have often heard staff members say that scripting would make them robotic, and this is not true. Scripting simply makes communication more effective, and …
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The angry parent.
The angry parent. If you are confronted by an angry parent, which often happens at the front desk, the best strategy is to listen. Simply focus on what the parent is saying, listen to the reasons they …
Technology can revolutionize a practice.
Technology can revolutionize a practice. Like everything else, there are good and bad technologies in regard to return on investment. If it makes you faster, more efficient, or better, it may be worth …
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Don’t read too many self-help books.
Don’t read too many self-help books. We love self-help books and have many self-help book junkies at Levin Group. However, when you read too many of these books too quickly, you simply confuse what …
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How would you rate your practice?
How would you rate your practice? A useful (and simple) exercise is to ask every team member and doctor to rate practice performance between 0 to 10. Anyone who rates the practice below a 10 should …
Don’t be afraid to ask for commitment.
Don’t be afraid to ask for commitment. For some reason, many dentists and team members are afraid to ask patients for a commitment to accept treatment. However, patients appreciate this opportunity to …
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