Have a conversation. If you want to increase case acceptance, get the parent to talk more. When parents are talking, they are more engaged and more interested in the treatment being presented. …
Run on time.
Run on time. Are you aware that running late sends the message that you don’t respect parents? People today often value their time as much as they value their money. If parents feel you don’t respect …
Show respect.
Show respect. Let every parent know you respect them. The best way to do this is to develop an attitude that the parent is an equal and will be treated as a friend. …
Delegate, delegate, delegate.
Delegate, delegate, delegate. If you want to know what you should be delegating, simply review state board regulations. You should gradually delegate everything that is allowable by law. …
Don’t wait until you need marketing.
Don’t wait until you need marketing. You should be thinking about it every day, analyzing referrals every month, and taking new steps to keep referrals strong at all times. Featured vBook (video …
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“Wow-level” customer service starts with your attitude.
“Wow-level” customer service starts with your attitude. No set of customer service strategies will outperform your attitude. And none will be successful unless the right attitude is displayed. …
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Manage your experts.
Manage your experts. Engaging an expert to help you doesn’t mean you can abdicate responsibility. You need to set the goals and objectives with the expert and track ongoing progress. …
Know your most important statistic.
Know your most important statistic. In most practices, the single most important statistic is production. If you build your practice model to maximize production, you will enjoy high levels of …
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Trust is the foundation.
Trust is the foundation. Trust is the foundation of great relationships, practices, and teams. You build trust one brick at a time and should not ever let anything damage that trust. …
Self-motivate.
Self-motivate. You can’t wait until someone comes along to motivate you. What if no one does? Find ways to motivate yourself every day to work at your top level of performance. Featured vBook …
Use the word “convenient.”
Use the word “convenient.” Whenever you’re working with a parent on scheduling try to use the word “convenient” two or three times. This will help you present an image of caring, cooperation, and …
5-star customer service.
5-star customer service. We have written about 5-star customer service many times. As a reader of the Levin Group Tip of the Day, we pose this question to you: “Has your practice moved closer to …
