You can’t win an online battle. Getting into a back-and-forth with a parent online who wrote a bad review simply makes you look worse. You will come across as nasty, defensive, and …
“Be the person your dog thinks you are.”
“Be the person your dog thinks you are.” We did not invent this expression, but we love it. Your dog loves you unconditionally, but still likes getting the best of you. So does everyone else around …
Continue Reading about “Be the person your dog thinks you are.” →
If your overhead rises…
If your overhead rises…If your overhead rises by 1% find out why. Don’t ignore it and don’t simply blame inflation even though inflation is real. Find out why your specific practice overhead has risen …
I need a day off!
I need a day off! Sometimes you really need a day off and it’s just not feasible. So, what can you do? Carve out a little bit of time. Take a walk at lunch. Stop and listen to music in your car for 15 …
Stamp out negativity.
Stamp out negativity. It seems that every day and month is dedicated to being the national “something” day or national “something” month. Why not have a “Stamp Out Negativity” day or month in your …
Have a checklist for every job position in the practice.
Have a checklist for every job position in the practice. Until you establish a checklist for each job in the office, it is difficult to know what needs to be added, what can be eliminated, and how to …
Continue Reading about Have a checklist for every job position in the practice. →
Reduce your overhead.
Reduce your overhead. Make it a goal this month to find a way to reduce overhead by 1%. Just 1% will get you moving in the right direction. …
Sometimes you just have to fake it.
Sometimes you just have to fake it. You got out of bed this morning and don’t really feel positive. Your normal high energy is just not there. Should you show everyone how you really feel or bring …
Continue Reading about Sometimes you just have to fake it. →
A last-minute cancellation is the same as a no-show.
A last-minute cancellation is the same as a no-show. Why? Because the chair is not filled, and unfilled chair time can never be recovered. Measure your no-shows carefully, but also measure your …
Continue Reading about A last-minute cancellation is the same as a no-show. →
It’s time to grow.
It’s time to grow. Some dentists say that they aren’t growing because they don’t want more complications in their practice. Growth does not have to be complicated or even hard; however, it must be …
Be consistent.
Be consistent. One leadership trait that is critically important is consistency. When you’re managing people, they find it confusing and frustrating when the leadership is inconsistent in behavior, …
What do I do when a team member needs personal time off and it’s inconvenient?
What do I do when a team member needs personal time off and it’s inconvenient? Try hard to accommodate the request. Leaders today must work to find the right balance and compromise to keep the team …
