Are you delegating enough? Take time to review your tasks and determine if someone else could do them effectively and efficiently. This will free you to focus on higher-level activities. …
How do I increase profitability in the face of inflation?
How do I increase profitability in the face of inflation? More than ever before, you need your practice to be as efficient as possible. Efficiency comes from having systems that allow the team to …
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What age can I expect to retire as a dentist?
What age can I expect to retire as a dentist? The current retirement age of dentists is about 72. This is up almost 10 years from the last generation. We suggest that dentists work hard to pay off …
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The best way to get rid of a bad review.
The best way to get rid of a bad review. The best way to get rid of a bad review is to have lots of good reviews. These will push the negative review down and it will barely be seen if at all. …
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Just apologize.
Just apologize. Any time a parent is even the least bit dissatisfied, just apologize. This doesn't mean that you are not giving in or giving up. You are simply making the parent happier by showing …
Minimal acceptable standards.
Minimal acceptable standards. Every job in the practice should have 5 to 8 clear measurements that a team member is responsible for. Assuming that training and mentoring are available, team members …
Schedule those emergencies.
Schedule those emergencies. Emergencies have an extremely high case acceptance, and therefore contribute heavily toward practice production. First thing in the morning, all emergency patients should …
All bonus plans eventually lose momentum.
All bonus plans eventually lose momentum. At some point any bonus, even if it is an excellent financial opportunity, will lose momentum. You can reward the team, but change the bonus to keep things …
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Nobody leaves for the day until…
Nobody leaves for the day until…The end of the day in a dental practice should be devoted to being completely ready for tomorrow. …
Should all team members be similar in characteristics and personality?
Should all team members be similar in characteristics and personality? Not at all. Modern business research shows that great creativity and ideas emerge when people think and behave differently. There …
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Repeat yourself.
Repeat yourself. Whenever you give information to a parent, such as dates, times or fees, repeat it again at the end of the conversation. …
What do you do when a parent challenges you?
What do you do when a parent challenges you? Answer: thank them. Anytime a parent gives you information that is not ideal or describes how unsatisfied they are, you should thank them for the feedback. …
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