Make decisions based on production. If you’re making an important decision about the practice, always consider how that decision will influence practice production. …
Continue Reading about Make decisions based on production. →
Do a walk-through.
Do a walk-through. Select one part of one system and do a step-by-step walk-through of the process with the team. When doctors, office managers, and team members perform these exercises together, …
Give parents and patients your energy.
Give parents and patients your energy. The more energy you give to parents and patients the more they will internalize it. They end up leaving the appointment or phone call, feeling better than when …
Continue Reading about Give parents and patients your energy. →
Trust factor: Character creates trust.
Trust factor: Character creates trust. If you want your team to trust at the highest levels, they need to see consistent character behavior by a leader. Character is about those values (i.e., honesty, …
Continue Reading about Trust factor: Character creates trust. →
Production tells a story.
Production tells a story. Production numbers tell an accurate story about how the practice is performing and any trends that may be taking place. Learn how to “read” the numbers. …
Track production totals on each service.
Track production totals on each service. If you don’t look at production per service throughout the year and at the end, you won’t know what services represent the best opportunities to increase …
Continue Reading about Track production totals on each service. →
Educate your parents.
Educate your parents. If you have a new service, technology, or technique that you’re bringing into the practice, you want parents to hear about it even before their child might benefit from it. …
Find the next improvement.
Find the next improvement. Every practice has amazing opportunities. The top practices act on those opportunities, while others wait for more information, research, or proof. Acting early is usually …
Sometimes you will be disappointed.
Sometimes you will be disappointed. Disappointment is part of life and should not come as a shock. Friends, coworkers, and patients will disappoint you from time to time. The best approach is to …
Continue Reading about Sometimes you will be disappointed. →
Track production carefully.
Track production carefully. Always remember that production is the most important statistic in regard to dental practice performance and is an excellent indicator of what will happen in the near term …
When should you change your schedule?
When should you change your schedule? The first sign that you need a new schedule is when you miss the daily goal on a regular basis. Remember, scheduling controls all other systems. …
Continue Reading about When should you change your schedule? →
Do you really have 5-star customer service?
Do you really have 5-star customer service? Simply ask yourself this question: Do patients leave your office commenting about what amazing an experience they had? EXCLUSIVE 20% Savings for Tip of …
Continue Reading about Do you really have 5-star customer service? →
