The angry parent. If you are confronted by an angry parent, which often happens at the front desk, the best strategy is to listen. Simply focus on what the parent is saying, listen to the reasons they …
Technology can revolutionize a practice.
Technology can revolutionize a practice. Like everything else, there are good and bad technologies in regard to return on investment. If it makes you faster, more efficient, or better, it may be worth …
Continue Reading about Technology can revolutionize a practice. →
Don’t read too many self-help books.
Don’t read too many self-help books. We love self-help books and have many self-help book junkies at Levin Group. However, when you read too many of these books too quickly, you simply confuse what …
Continue Reading about Don’t read too many self-help books. →
How would you rate your practice?
How would you rate your practice? A useful (and simple) exercise is to ask every team member and doctor to rate practice performance between 0 to 10. Anyone who rates the practice below a 10 should …
Don’t be afraid to ask for commitment.
Don’t be afraid to ask for commitment. For some reason, many dentists and team members are afraid to ask patients for a commitment to accept treatment. However, patients appreciate this opportunity to …
Continue Reading about Don’t be afraid to ask for commitment. →
The incredible power of scripting.
The incredible power of scripting. Scripting is one of the most powerful things a practice can do to make its systems work more effectively. When systems work effectively, production …
Find the bottlenecks.
Find the bottlenecks. A bottleneck is anything that slows down a system. Find them and see what you can do to eliminate them or speed them up. …
Two ways to accumulate wealth.
Two ways to accumulate wealth. For most practice leaders there are only two ways to safely accumulate wealth without taking big risks. The first is to have an excellent income and the second is to …
Get rich slowly.
Get rich slowly. There are many strategies and risks associated with wealth accumulation. Practice leaders cannot afford big losses because they are not easy to make up, so take your time and be …
Where should we follow up?
Where should we follow up? There are many areas of follow-up that can improve practice performance, production, and profitability. Examples include parents who have called the practice but not yet …
Put parents and patients first.
Put parents and patients first. There are all kinds of debates about what counts most in a dental practice. Well, there is almost nothing that counts more than excellent customer service to parents …
Don’t forget – write it down.
Don’t forget – write it down. Every day, we all have lots of thoughts on things we should do. Eliminate the tasks that you’re not really going to do but write down the others. There is an old …
