Increasing Practice Production Every Year
Should all team members be similar in characteristics and personality? Not at all. Modern business research shows that great creativity and ideas emerge when people think and behave differently. There …
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Repeat yourself. Whenever you give information to a parent, such as dates, times or fees, repeat it again at the end of the conversation. …
What do you do when a parent challenges you? Answer: thank them. Anytime a parent gives you information that is not ideal or describes how unsatisfied they are, you should thank them for the feedback. …
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Relax into it. When you have a major new project or activity to take on you don’t need to become intense, anxious, or even hyper focused. The best way to approach any new big activity in your life is …
What is the best type of bonus? There is no one best type of bonus. Bonuses need to be designed based on the very specific areas of the practice where you want to see improvement. All three levels …
Add a catch-up day. Nobody wants to work more, but very busy practices can benefit by occasionally adding a “catch-up day.” Make it a fun day where everybody gets paid a little extra and the day ends …
Who can help with your anxiety? Accessing outside experts can be a tremendous help to reduce anxiety and create a better practice. By having the right experts who are always on time and meet …
Follow your schedule by taking control. If you simply ask parents what type of appointment time they want, they will always pick something that doesn’t fit your schedule. Practices blow up schedules …
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Take control of your reviews. If you want great reviews, and lots of them, you need to take control. Immediately following treatment ask every parent how the visit was and then ask them to do you a …
Case presentation is also theater. Case presentation is a system and a series of steps that should be followed. You can virtually control parents' experiences, perceptions, and reactions by having the …
Follow your systems by taking control. Taking control means moving patients in the right direction within the practice systems. For example, if you have the goal to only do your large cases in the …
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Control the parent and patient experience. Controlling the parent and patient experiences can create a better customer service perception than simply having a nice office. Relaying messages about …
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