Increasing Practice Production Every Year
The best way to get rid of a bad review. The best way to get rid of a bad review is to have lots of good reviews. These will push the negative review down and it will barely be seen if at all. …
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Just apologize. Any time a parent is even the least bit dissatisfied, just apologize. This doesn't mean that you are not giving in or giving up. You are simply making the parent happier by showing …
Minimal acceptable standards. Every job in the practice should have 5 to 8 clear measurements that a team member is responsible for. Assuming that training and mentoring are available, team members …
Schedule those emergencies. Emergencies have an extremely high case acceptance, and therefore contribute heavily toward practice production. First thing in the morning, all emergency patients should …
All bonus plans eventually lose momentum. At some point any bonus, even if it is an excellent financial opportunity, will lose momentum. You can reward the team, but change the bonus to keep things …
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Nobody leaves for the day until…The end of the day in a dental practice should be devoted to being completely ready for tomorrow. …
Should all team members be similar in characteristics and personality? Not at all. Modern business research shows that great creativity and ideas emerge when people think and behave differently. There …
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Repeat yourself. Whenever you give information to a parent, such as dates, times or fees, repeat it again at the end of the conversation. …
What do you do when a parent challenges you? Answer: thank them. Anytime a parent gives you information that is not ideal or describes how unsatisfied they are, you should thank them for the feedback. …
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Relax into it. When you have a major new project or activity to take on you don’t need to become intense, anxious, or even hyper focused. The best way to approach any new big activity in your life is …
What is the best type of bonus? There is no one best type of bonus. Bonuses need to be designed based on the very specific areas of the practice where you want to see improvement. All three levels …
Add a catch-up day. Nobody wants to work more, but very busy practices can benefit by occasionally adding a “catch-up day.” Make it a fun day where everybody gets paid a little extra and the day ends …
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