Who can help with your anxiety? Accessing outside experts can be a tremendous help to reduce anxiety and create a better practice. By having the right experts who are always on time and meet …
Follow your schedule by taking control.
Follow your schedule by taking control. If you simply ask parents what type of appointment time they want, they will always pick something that doesn’t fit your schedule. Practices blow up schedules …
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Take control of your reviews.
Take control of your reviews. If you want great reviews, and lots of them, you need to take control. Immediately following treatment ask every parent how the visit was and then ask them to do you a …
Case presentation is also theater.
Case presentation is also theater. Case presentation is a system and a series of steps that should be followed. You can virtually control parents' experiences, perceptions, and reactions by having the …
Follow your systems by taking control.
Follow your systems by taking control. Taking control means moving patients in the right direction within the practice systems. For example, if you have the goal to only do your large cases in the …
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Control the parent and patient experience.
Control the parent and patient experience. Controlling the parent and patient experiences can create a better customer service perception than simply having a nice office. Relaying messages about …
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Before you drop an insurance plan…
Before you drop an insurance plan...Determine how many patients are in the plan and how much revenue comes from the plan. Then evaluate the steps the practice will take to maintain current levels of …
What do you do when a patient asks the practice to commit fraud?
What do you do when a parent asks the practice to commit fraud? The easy answer is simply to tell the parent no. But in some cases, they don’t even realize that it is fraud, and the best approach is …
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The three levels of office managers.
The three levels of office managers. Levin Group has built a new model, identifying the three levels of office managers: The functional manager, which represents most office managers. The …
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Build your profit model.
Build your profit model. A profit model is a model of how the practice reaches end-of-year profit. For example, a model could look like this: 40% from fee-for-service, 40% from one insurance plan, and …
If you want more new patients, try this:
If you want more new patients, try this: Have the doctor call the referring parent to personally thank them for the referral. It does take a little bit of time, but it is seen as good relationship …
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Try this radical idea.
Try this radical idea. Eliminate new patient exam fees for 90 days. The odds are that as patients become aware that there is no fee for the exam portion of a new patient visit, they will respond …
