Staff appreciation. Take time this week to appreciate every staff member in your practice. The recommended action is to proactively tell each team member how much you appreciate them being part of …
Patient Appreciation.
Patient Appreciation. Take time this week to appreciate every patient that you have. The recommended action is to tell every patient how much you appreciate them being part of your practice. It’s that …
Track hygiene no-shows carefully.
Track hygiene no-shows carefully. In a challenging economy, the first area of slowdown in dental practices is due to no-shows in hygiene. If you see the number of hygiene appointment no-shows rising, …
End every patient visit by asking…
End every patient visit by asking… Ask each parent if there is anything else you can do for them or their child. In most cases the answer will be “No, thank you.” However, asking parents if you can do …
Whenever you give a parent information, follow it up by giving the benefit.
Whenever you give a parent information, follow it up by giving the benefit. For example, if you’re closing your practice for a continuing education day, you should explain that the practice is closed …
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Show appreciation for callers.
Show appreciation for callers. Very often, phone calls feel like annoying interruptions; however, this is the wrong attitude. The telephone is a lifeline to the practice and every caller should feel …
Can likability increase case acceptance?
Can likability increase case acceptance? There’s no longer any debate about the power of likability. Dentists and team members who make themselves more likable by displaying enthusiasm, taking an …
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Make sure all new patients are scheduled within 7 to 10 days.
Make sure all new patients are scheduled within 7 to 10 days. We have noted that there is a higher no-show rate of new patients after that period of time. Sometimes they forget the appointment, but …
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How do you determine if a parent is completely satisfied with their child’s practice experience?
How do you determine if a parent is completely satisfied with their child’s practice experience? You ask them. At the end of every patient visit simply ask “Mrs. Jones, are you completely satisfied …
Listen to unsatisfied parents.
Listen to unsatisfied parents. If you have an unhappy or angry parent the best thing to do is just listen. Let the parent talk without interrupting and do not try to defend, justify, or explain away …
Is self-discipline important?
Is self-discipline important? The answer is, of course! People who are self-disciplined get more done and keep moving forward in their lives. Anyone can become more self-disciplined. All you have to …
Tell parents about what they are saving.
Tell parents about what they are saving. Always let parents with dental insurance know how much they are saving off the usual and customary fee. Many practices have negative feelings about dental …
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