Check other buying options. There are other buying options that many practices never look at. They can include bulk purchasing, internet ordering, and buying groups. All these options have the …
How often do you use the word “certainly?”
How often do you use the word “certainly?” “Certainly” is one of the three words and phrases that are required to be used in every conversation by employees of the Ritz Carlton hotel chain. The Ritz …
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Do you really appreciate your patients?
Do you really appreciate your patients? In any business there is a duality of loving customers and sometimes being frustrated by them. Unfortunately, in some businesses, the frustration tends to grow …
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Are you competing for dollars?
Are you competing for dollars? Many patients pass on dental treatment because they have something else that they want to buy. Many of those “something else’s“ are short-term pleasures like vacations, …
Effective leadership doesn’t have to be complicated.
Effective leadership doesn’t have to be complicated. If you want to be a great leader you only need to do a few simple things. Come to work as the example of how you want others to act and behave, …
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Are you self-motivated?
Are you self-motivated? Probably not. Most people have some level of self-motivation, but not 100% or anywhere near it. External motivation is a powerful factor in helping people grow and reach their …
Expenses are always increasing.
Expenses are always increasing. Inflation. Labor costs. Supply chain issues. We hear about these issues in the news every day and it happens in every industry including pediatric dentistry. The key is …
“But, I don’t understand my insurance.”
“But, I don’t understand my insurance.” We hear this from many patients on a regular basis. Unfortunately, the first reaction by some dental staff members is that the patient is being a pain, wasting …
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Are your systems integrated?
Are your systems integrated? It is not enough to simply have one good system. For example, we see specialty practices that have excellent marketing, but inferior new parent phone calls, consults, or …
Don’t be surprised that you have to repeat yourself.
Don’t be surprised that you have to repeat yourself. Part of leadership and management is repetition. First, people don’t always understand information fully the first time they hear it. Second, it is …
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Get some bids.
Get some bids. Every year you should bid out your top expenses and this is especially true now that overhead is rising. Keep in mind that the objective is not simply to find the cheapest bid and go …
Be careful not to commit fraud.
Be careful not to commit fraud. Patients sometimes make requests that may represent fraud. The patient might know it is wrong, but they may ask the practice to put a different date on an insurance …
