How do you determine if a parent is completely satisfied with their child’s practice experience? You ask them. At the end of every patient visit simply ask “Mrs. Jones, are you completely satisfied …
Listen to unsatisfied parents.
Listen to unsatisfied parents. If you have an unhappy or angry parent the best thing to do is just listen. Let the parent talk without interrupting and do not try to defend, justify, or explain away …
Is self-discipline important?
Is self-discipline important? The answer is, of course! People who are self-disciplined get more done and keep moving forward in their lives. Anyone can become more self-disciplined. All you have to …
Tell parents about what they are saving.
Tell parents about what they are saving. Always let parents with dental insurance know how much they are saving off the usual and customary fee. Many practices have negative feelings about dental …
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Put up your “force shield.”
Put up your “force shield.” The best way to remain enthusiastic and positive is to put up a shield against the negative. You will have negative information coming at you all day and you must find a …
Do it now.
Do it now. The billionaire and motivational author W. Clement Stone used these three words as his mantra to become one of the most successful and wealthiest people in America during his time. He …
We love our patients!
We love our patients! You might want to adopt this mantra as part of your practice culture. Develop a “no fault, no blame” environment where every patient is to be loved. If you can actually come to …
Improve communication.
Improve communication. Everybody can communicate. That is not a secret. However, better communicators are more successful because people gravitate to them and build better relationships. We have said …
Don’t let other people tell you what you can’t do.
Don’t let other people tell you what you can’t do. Human potential is amazing. Every day, people achieve things that they never thought they could achieve. The first step is to figure out what you …
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Lower your stress.
Lower your stress. The best way to lower stress is to create the most efficient systems for the practice. Adding the right steps, eliminating waste, and enhancing efficiency all work to decrease or …
Are you prepared?
Are you prepared? What happens if a team member decides to leave the practice? The single best way to be prepared in advance is to have documented, proven, step-by-step systems in place. These take …
If you want to fight inflation…
If you want to fight inflation…You can outsource certain services such as payroll to take pressure off the practice, decrease the need to hire additional staff, or avoid working too many extra hours. …
