How am I driving? We see this question on trucks on the highway all the time with a phone number to report if they are not driving well. Have you asked yourself how you are “driving” within the …
Don’t be a victim-based leader.
Don’t be a victim-based leader. Victim-based leaders focus on blame and fault while proactive leaders focus on action. …
Be careful when signing contracts.
Be careful when signing contracts. Very often the contracts that you sign won’t allow you to terminate the agreement regardless of the reason (e.g., dissatisfaction with the product, bad service, or …
Increase Case Acceptance.
Increase Case Acceptance. A revolution is taking place in consumer purchasing psychology. People no longer want a “presentation.” They want a conversation and mastering the art of conversation (which …
Let parents know you will help them with their dental insurance.
Let parents know you will help them with their dental insurance. We are seeing an increasing number of families who are leaving practices because of dental insurance issues. It may not be the …
Continue Reading about Let parents know you will help them with their dental insurance. →
Check in with parents and patients.
Check in with parents and patients. Ask every parent and patient who comes to your office how their day is. People love the opportunity to comment about their day, their life, or other personal …
Continue Reading about Check in with parents and patients. →
Be careful with your inventory.
Be careful with your inventory. We periodically see practices that buy in bulk to save money and then decide to either switch the product that they are using or find that they don’t use enough of it …
Score yourself every night.
Score yourself every night. Try this for a week: every night score yourself from 0 to 10 on how well you fulfilled your purpose that day. Is your purpose to perform the greatest dentistry in the …
Thank parents by text.
Thank parents by text. Thank new parents by sending them a text message within a few minutes of them leaving your office. The message could say, “Mrs. Jones, it was a pleasure to meet you today. We …
It’s all about production.
It’s all about production. Production is still the single most important factor in any practice. If production stays strong, then the practice will be fine. Right now, there are numerous reasons …
What did you learn today?
What did you learn today? If you simply learn one new thing each day relative to dentistry, whether it’s clinical or practice management, you will advance your practice very quickly. The reality is …
Teamwork is so much better.
Teamwork is so much better. A group of people each acting on their own is far less effective than a group of people working together in total support. If your practice has any level of the “it’s not …
