How long would you like to hold? When you call a business, how long are you satisfied with being on hold? Most people in surveys answer that they don’t want to be on hold for more than two minutes. …
Hold a referring staff appreciation day.
Hold a referring staff appreciation day. It can be any day of the year and you can have a marketing campaign that directly reaches out to the staff members of referring doctors to show your …
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Develop a referring doctor contact system.
Develop a referring doctor contact system. If you want to maintain relationships with referring doctors at all levels, you need a contact system. We recommend reaching out by phone to one referring …
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Improve your telephone skills ASAP! The telephone is your lifeline to the outside world and certainly to new parents.
Improve your telephone skills ASAP! The telephone is your lifeline to the outside world and certainly to new parents. Whenever a new parent calls, you want to treat them in a very systemized rigorous …
If you refund money to a parent who is unhappy you may want to have them sign a release.
If you refund money to a parent who is unhappy you may want to have them sign a release. A release protects you from the patient saying negative things about the doctor or practice, writing negative …
If you want to change the behavior of someone you work with, simply behave the way you would like them to.
If you want to change the behavior of someone you work with, simply behave the way you would like them to. For example, if a team member is negative during most of their conversations in the staff …
Don’t forget that your professional relations coordinator (PRC) is a team member too.
Don’t forget that your professional relations coordinator (PRC) is a team member too. Your PRC is a staff member. We have seen many practices with part-time PRCs that often work on their own and don’t …
Be sure to take time to celebrate small wins in the practice.
Be sure to take time to celebrate small wins in the practice. We know one practice that had a 20-year team member and to recognize that, recently purchased the naming of a star for her. It wasn’t that …
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One of the challenges in case acceptance is the fee.
One of the challenges in case acceptance is the fee. There are numerous ways to approach making fee payment more convenient such as the availability of multiple financial options including patient …
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If you must have a tough conversation what is the most important factor in the conversation?
If you must have a tough conversation what is the most important factor in the conversation? Oddly enough, it is not the conversation itself. It is preparation. Before you communicate with another …
What is a practical and useful definition of leadership?
What is a practical and useful definition of leadership? Textbooks with over 500 pages have been written about leadership and are so complex and deep that leaders can rarely work with the information …
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It’s okay to be uncomfortable with referring doctors at times.
It’s okay to be uncomfortable with referring doctors at times. Examples of uncomfortableness could include a problem with a patient, a breakdown in customer service by the specialty practice, or some …
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