The biggest challenge. In a recent national survey, Levin Group found that the number one challenge identified by dentists was staffing. In the face of staffing challenges practices will be hiring new …
Are you feeling overwhelmed?
Are you feeling overwhelmed? If you’re feeling overwhelmed, there is something you can do: simply get started doing the work. Just pick one thing and get going and this will lead to the next thing and …
The world of work is changing.
The world of work is changing. Here is a fun and enjoyable challenge. Help your practice to become a truly fun place to work where everyone appreciates each other and treats colleagues as friends as …
What keeps you awake at night?
What keeps you awake at night? If you have concerns, try identifying all of them on a list. Then go back and identify the top three and put them in priority order regarding impact or potential impact …
Add to your customer service.
Add to your customer service. If you want to have true 5-star customer service, add between four and six key elements that the parents will notice. …
The magic question of case presentation.
The magic question of case presentation. In every case presentation, it’s essential to ask for a commitment; however, this is not what most practices do. Asking for a commitment doesn’t have to be a …
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Look for red flags.
Look for red flags. Keep your radar tuned for anything that you anticipate could be a problem, such as an unhappy parent, and develop a solution in advance to remedy the situation. …
Develop a continuing education plan.
Develop a continuing education plan. Rather than just attending local educational events where the speakers are selected by a committee, you might want to think about what specific education will …
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Use the PIP method in communicating.
Use the PIP method in communicating. Using the PIP method includes explaining the following: Purpose of the conversation Importance of conversation Possible outcomes from the …
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Take a breath and be careful.
Take a breath and be careful. The next time you feel rushed, harried, or anxious about making a major decision, do this: take a breath, step back for a day or week, get expert advice, and be …
The 90-day line-item review.
The 90-day line-item review. Expenses are going up and that is no surprise to any dental practice. Every 90 days a doctor should sit down and review every purchase they’ve made within the last 30 …
Do something new and interesting.
Do something new and interesting. People like new and interesting things. For example, we are familiar with one practice that posts a movie review to their social media every Monday morning. The …
