Use the PIP method in communicating. Using the PIP method includes explaining the following: Purpose of the conversation Importance of conversation Possible outcomes from the …
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Take a breath and be careful.
Take a breath and be careful. The next time you feel rushed, harried, or anxious about making a major decision, do this: take a breath, step back for a day or week, get expert advice, and be …
The 90-day line-item review.
The 90-day line-item review. Expenses are going up and that is no surprise to any dental practice. Every 90 days a doctor should sit down and review every purchase they’ve made within the last 30 …
Do something new and interesting.
Do something new and interesting. People like new and interesting things. For example, we are familiar with one practice that posts a movie review to their social media every Monday morning. The …
Really?
Really? We often hear the expression “Really?” when we have meetings with doctors and their staff. “Really?” is usually verbalized by a doctor who is shocked to find out about something inefficient …
Do you know the new codes?
Do you know the new codes? Every year dentistry and medicine launch new codes that they can use to increase practice production and revenue. Be sure to take the time to learn what the new codes are …
Are we having fun?
Are we having fun? Dentistry can be stressful. In your next team meeting put on the agenda a discussion about having fun. This is not meant to be a complaint or criticism session, but a positive focus …
Do you understand negotiation?
Do you understand negotiation? Negotiation is not always about getting or giving a discount. In many cases, it’s about other factors such as providing convenient appointments, payment plans and …
Stop rushing!
Stop rushing! The number one complaint by customers when they call businesses is that they feel rushed. If you want to increase the number of patients in your practice, you should develop outstanding …
Check other buying options.
Check other buying options. There are other buying options that many practices never look at. They can include bulk purchasing, internet ordering, and buying groups. All these options have the …
How often do you use the word “certainly?”
How often do you use the word “certainly?” “Certainly” is one of the three words and phrases that are required to be used in every conversation by employees of the Ritz Carlton hotel chain. The Ritz …
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Do you really appreciate your patients?
Do you really appreciate your patients? In any business there is a duality of loving customers and sometimes being frustrated by them. Unfortunately, in some businesses, the frustration tends to grow …
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