How enjoyable is your practice? Does everyone enjoy coming to work? If not, then you should discuss how to make the practice even more enjoyable in the spirit of teamwork and continual …
Don’t distract your professional relations coordinator.
Don’t distract your professional relations coordinator. It is too easy to redirect the professional relations coordinator to other job functions when it seems convenient. The problem is that the …
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Don’t put off doing that one important thing any longer.
Don’t put off doing that one important thing any longer. Business is about speed and speed counts. Identify what has to be done as a priority and move forward on it as soon as …
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Avoid burnout.
Avoid burnout. Implementing documented proven systems that allow for the most efficient day-to-day operations will help everyone on the team avoid burnout. …
Hire a professional relations coordinator.
Hire a professional relations coordinator. Referral marketing programs work best when you have a part-time or full-time professional relations coordinator (PRC). Like any task, it’s essential that …
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Look for ways to do something extra for parents and patients.
Look for ways to do something extra for parents and patients. Never underestimate the power of little things and how much they mean to others. A follow-up phone call, a text message after an …
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Is it time to update your systems?
Is it time to update your systems? Keep in mind that the same system that allowed you to grow and be successful eventually becomes an obstacle toward future growth. If you’re not hitting your goals …
Resolve the conflict.
Resolve the conflict. The first step in resolving any conflict is to listen. Let the parent or patient talk and don’t interrupt. That will help them to calm down. …
Remember, patients who need interest-free financing typically cannot afford the recommended treatment.
Remember, patients who need interest-free financing typically cannot afford the recommended treatment. We routinely find that patients who don’t need financing typically don’t bother with going …
Don’t offer a case presentation, offer a case conversation.
Don’t offer a case presentation, offer a case conversation. Research is now showing that when patients are more involved in a conversation about potential treatment, they’re more likely to accept that …
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Show patients with dental insurance how much they’re saving for specific procedures versus the UCR fee.
Show patients with dental insurance how much they’re saving for specific procedures versus the UCR fee. Dental insurance discounts can be annoying to practices; however, it is a positive feature for …
Measure the number of new patients who call the practice and schedule but don’t show up.
Measure the number of new patients who call the practice and schedule but don’t show up. We often find that this number is much higher than a practice believes because this is one of those statistics …
