Add to your customer service. If you want to have true 5-star customer service, add between four and six key elements that the parents will notice. …
The magic question of case presentation.
The magic question of case presentation. In every case presentation, it’s essential to ask for a commitment; however, this is not what most practices do. Asking for a commitment doesn’t have to be a …
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Look for red flags.
Look for red flags. Keep your radar tuned for anything that you anticipate could be a problem, such as an unhappy parent, and develop a solution in advance to remedy the situation. …
Develop a continuing education plan.
Develop a continuing education plan. Rather than just attending local educational events where the speakers are selected by a committee, you might want to think about what specific education will …
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Use the PIP method in communicating.
Use the PIP method in communicating. Using the PIP method includes explaining the following: Purpose of the conversation Importance of conversation Possible outcomes from the …
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Take a breath and be careful.
Take a breath and be careful. The next time you feel rushed, harried, or anxious about making a major decision, do this: take a breath, step back for a day or week, get expert advice, and be …
The 90-day line-item review.
The 90-day line-item review. Expenses are going up and that is no surprise to any dental practice. Every 90 days a doctor should sit down and review every purchase they’ve made within the last 30 …
Do something new and interesting.
Do something new and interesting. People like new and interesting things. For example, we are familiar with one practice that posts a movie review to their social media every Monday morning. The …
Really?
Really? We often hear the expression “Really?” when we have meetings with doctors and their staff. “Really?” is usually verbalized by a doctor who is shocked to find out about something inefficient …
Do you know the new codes?
Do you know the new codes? Every year dentistry and medicine launch new codes that they can use to increase practice production and revenue. Be sure to take the time to learn what the new codes are …
Are we having fun?
Are we having fun? Dentistry can be stressful. In your next team meeting put on the agenda a discussion about having fun. This is not meant to be a complaint or criticism session, but a positive focus …
Do you understand negotiation?
Do you understand negotiation? Negotiation is not always about getting or giving a discount. In many cases, it’s about other factors such as providing convenient appointments, payment plans and …
