Know your numbers. Identify your five most important key performance indicators or targets and look at them every day. One of them should always be cash because practices with cash are always …
Be sure to overcommunicate.
Be sure to overcommunicate. The more communication by everyone on the team the more efficient the practice. Don’t just communicate—overcommunicate. …
Track your A-level referring doctors monthly.
Track your A-level referring doctors monthly. If you notice even a slight downturn in the referrals from one of your A-level referring doctors, you should immediately increase …
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Surprise someone today.
Surprise someone today. Leaving a note, mailing a card or even sending a text to a coworker about a job well done is always greatly appreciated. …
Follow through on your responsibilities.
Follow through on your responsibilities. Once you accept and agree to perform a task, make sure you follow through every time. …
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Don’t stop your marketing.
Don’t stop your marketing. Many specialty practices have “on-again – off-again” marketing. Their competitors who are consistent with their marketing will gradually end up taking away …
Clean out your office.
Clean out your office. At least once a year set aside couple of hours for everyone on the team to clean up and declutter the office. …
Tell referring doctors that you care.
Tell referring doctors that you care. Don’t be shy about telling referring doctors you care about them, enjoy helping their patients and want to contribute to their practice success. …
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How did you motivate yourself today?
How did you motivate yourself today? It is wonderful when we are motivated by others, but most of the time we will need to motivate ourselves. What did you do today? …
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Check your monthly key performance indicators.
Check your monthly key performance indicators. Metrics like production, revenue, profit, and overhead should be tracked carefully to understand the current performance of the practice. …
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Who is your real customer?
Who is your real customer? Most specialty practices forget that referring doctors are their primary customers. …
Ask for commitment.
Ask for commitment. Whenever you present a case you should ask for commitment by using a simple question such as “Mrs. Jones, would you like Mary to have this done?“ …
