Measure the number of new patients who call the practice and schedule but don’t show up. We often find that this number is much higher than a practice believes because this is one of those statistics …
Schedule convenient appointments for patients.
Schedule convenient appointments for patients. Patients who find appointments inconvenient or feel pushed into times that they don’t really want are often no-shows. No-shows represent chair time that …
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Follow up on case acceptance.
Follow up on case acceptance. An increasing number of cases are being closed by following up with parents after their child leaves the office. …
Make a difference!
Make a difference! Each day ask yourself if you made a difference in the lives of at least one patient or parent that day. …
Keep treatment explanations simple.
Keep treatment explanations simple. Pediatric dentists and their staff must be able to explain the procedure in simple terms, outline important patient benefits, and detail time and expenditure …
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Live the mission.
Live the mission. When someone asks you why you made a certain decision, explain how the mission of the practice fits in with your decision. This is an excellent way to help others understand the …
Embrace frustration.
Embrace frustration. What is frustrating you? Frustration is a fantastic indicator of what can be addressed and improved. …
Tell every new patient you appreciate them.
Tell every new parent you appreciate them. Every new parent should know how glad you are that they have chosen your office. It shows humility, customer service, and caring. …
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Stop listening to the negative.
Stop listening to the negative. Studies have shown that you hear five negative comments for every positive one. Don’t let the negative rumors about what is happening to other practices bring you down. …
Become invaluable.
Become invaluable. One of the best ways to build relationships with referring doctors is to become invaluable. When you’re the practice that they can count on every time and anytime, they’re going to …
Never get to burnout.
Never get to burnout. If you feel like you’re starting to become more fatigued or burned out, look at your systems and find ways to make processes easier, more effortless, and more enjoyable. …
Are things easy for you?
Are things easy for you? Is your practice an easy place to get work done? The more friction that you have in completing tasks, the more inefficiency there is in the practice systems. …
