Ask the right questions. Do you analyze your referrals on a monthly basis to determine any change in referral patterns or trends? …
Technology cannot replace human relations.
Technology cannot replace human relations. Technology is fantastic at making practices better, more efficient, or faster. But it’s important not to rely on technology in place of human relations. …
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Subscribe to podcasts and blogs.
Subscribe to podcasts and blogs that can help you improve practice performance and increase production. There are many excellent resources for dental education and practice improvement. Here’s a …
Remove obstacles.
Remove obstacles. Is there a way to complete a task faster or more efficiently? Can you support another team member in whatever they are doing so they can more easily finish their task? These are the …
Pay someone a compliment.
Pay someone a compliment. Every team member can help to raise enthusiasm and positive attitude by complimenting other team members. Make it a goal to give one compliment every team member every day. …
Communicate clearly.
Communicate clearly. Make sure when you’re communicating with patients or parents that your message is clear. The best way to do this is to start off by stating the purpose of the conversation …
When it’s time to make a decision for the practice just make it.
When it’s time to make a decision for the practice just make it. Far too many decisions get put off and postponed and end up hurting the practice. Not making a decision is actually a …
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Find the right person for the job.
Find the right person for the job. Dental practice leadership is partially about making sure the right team members have the right tasks. If someone on the team can do a job at a higher level, don’t …
Inspire your team.
Inspire your team. Start your morning meeting off with something inspirational. Provide a motivational quote, quick tip, or words of encouragement and set the stage for a great …
Hold an annual referral appreciation event.
Hold an annual referral appreciation event. Once a year or more you should have a major event to thank your referring doctors. Keep in mind that they are the ones that make your practice successful …
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When new patients call the practice, give them a huge welcome.
When new patients call the practice, give them a huge welcome. Use scripting such as: “Mrs. Jones, I’m delighted that you called. We love meeting new patients.” …
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Build a solid follow-up system for overdue patients.
Build a solid follow-up system for overdue patients. It can take up to nine contacts using phone calls, texts and emails to reach a patient and have them reschedule. It sounds tedious but it’s well …
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