At the end of every patient’s appointment, ask them if there’s anything else you can do for them. It is a powerful question that lets patients know you care and have Five-Star Customer …
Sometimes you need to just slow down.
Sometimes you need to just slow down. Many practices tackle numerous projects all at once and they either don’t get done or they don’t get done properly. It’s far better to create a project list and …
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Keep reminding patients about everything you’re doing to keep them safe.
Keep reminding patients about everything you’re doing to keep them safe. People can’t hear enough about how you’re keeping them safe. It makes them feel comfortable, confident and secure. …
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If you see something, say something.
If you see something, say something. In other words, if you see something in your practice that needs to be addressed right now it’s important to bring it to the doctor or office manager’s attention. …
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Take one for the team.
Take one for the team. Teamwork makes the practice better. Simply ask yourself what you did today to help at least one colleague in some way that wasn’t necessarily part of your job. This is a habit …
Watch what your patients are doing.
Watch what your patients are doing. During the pandemic and even after, patients may behave differently in regard to accepting treatment. Look for signs that patients are concerned about their …
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Pay attention to your daily production goals.
Pay attention to your daily production goals. By working on practice production goals all day and every day, the practice has a greater chance of achieving the annual production goal and creating more …
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Do you consider your practice proactive or reactive?
Do you consider your practice proactive or reactive?All data indicates that proactive practices, even if they get occasional decisions wrong, perform better because they are doing multiple things to …
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Decide quickly.
Decide quickly. Textbooks have been written on how to make decisions. The one recommendation we have is that once you know what you were going to do make the decision quickly. Procrastination in …
Give patients the best option.
Give patients the best option. When presenting a case, do you clearly explain the different treatment options and which one you believe is in the patient’s best interest? When people know they have …
Looking to increase production?
Looking to increase production? If you want to increase practice production be sure to let every patient know the ideal recommended treatment for their situation. …
Make a commitment to treat every patient better than ever in 2021.
Make a commitment to treat every patient better than ever in 2021. Everyone has been through a lot with the pandemic and patients will appreciate extra attention, focus, and niceness. …
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