“This is just how I am.” Some people think they can behave a certain way and use the excuse that it’s “just the way they are.” This is not acceptable when the behaviors are negative and create a “bad …
Don’t fool yourself.
Don’t fool yourself. Don’t assume your practice is performing at the right level. Confirm it by looking hard at the numbers each month to determine your strengths, weaknesses, opportunities, and even …
Creating morale may be your number one job.
Creating morale may be your number one job. Dentists, more than anyone else in the practice, have a responsibility to create great morale amongst the team. Practices with high levels of morale always …
Continue Reading about Creating morale may be your number one job. →
Ask lots of questions.
Ask lots of questions. When you meet with referring doctors, you should have a set of questions that you are prepared to ask. Asking questions shows interest in others, which leads to building great …
When you add a new technology, promote it.
When you add a new technology, promote it. Let referring doctors and patients know when you’ve added new technologies to the practice. It helps to build value and shows your commitment to quality. …
Continue Reading about When you add a new technology, promote it. →
Stop waiting for answers to come out of thin air.
Stop waiting for answers to come out of thin air. When you don’t know what to do, ask yourself who might be able to help you or give you advice. …
Continue Reading about Stop waiting for answers to come out of thin air. →
You must know your numbers.
You must know your numbers. Knowing your numbers is one of the critical aspects of running a practice. If you do not know your numbers, you may be late in identifying trends that negatively impact the …
Stop worrying about what you can’t control.
Stop worrying about what you can’t control. Sometimes anxiety is produced by worrying about things that you have no control over. Your time is much better served by focusing on improving areas within …
Continue Reading about Stop worrying about what you can’t control. →
Create value in every first new patient phone call.
Create value in every first new patient phone call. Any time a new patient contacts the office, the front desk staff should go into value-building mode. This is a critical element in having these …
Continue Reading about Create value in every first new patient phone call. →
Make it a goal to schedule 98% of new patients.
Make it a goal to schedule 98% of new patients. Every practice needs a new patient experience system. Successful practices systemize every important aspect, and a system that helps to schedule 98% of …
Continue Reading about Make it a goal to schedule 98% of new patients. →
Measure everything.
Measure everything. You can measure up to 25 key statistics for the practice and review them daily in under five minutes. Take a red pen and circle the ones that are not in line with the goals. …
Be sure to make eye contact.
Be sure to make eye contact. Making direct eye contact may be one of the most powerful ways to connect with other people. Always make eye contact immediately with anyone that you interact with. …
