Good telephone skills matter. If front desk staff members sound bored or rushed on the phone, they are sending a message that they have priorities other than the caller. That should never happen. …
Even the best practice may get an unfavorable social media review.
Even the best practice may get an unfavorable social media review. The age-old advice to pause and take a deep breath before responding in confrontational situations certainly applies here. …
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Advice for the Surgical Specialist – Start saving as early as possible.
Advice for the Surgical Specialist – Start saving as early as possible. Work with a financial advisor to balance your debt payments and savings for retirement. Even a small amount put into retirement …
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Advice for the Marketing Coordinator – Track how new patients found out about your practice.
Advice for the Marketing Coordinator – Track how new patients found out about your practice. To make sure you’re using the best marketing strategies and to allocate resources for maximum return on …
Train outside the office.
Train outside the office. Training can’t always be accomplished in the office. Teams should attend seminars that provide appropriate training based on each staff member’s duties and responsibilities. …
Get the schedule right.
Get the schedule right. The schedule affects nearly every aspect of practice operations. Poorly constructed schedules lead to chaotic results—frustrated patients, cancelled appointments, lost …
Watch for ways to collaborate with team members.
Watch for ways to collaborate with team members. In a well-run practice, each team member’s individual responsibilities are clearly spelled out. Yet there are always opportunities for staff members to …
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Make patients feel like part of their own personal oral healthcare team.
Make patients feel like part of their own personal oral healthcare team. Use “we” instead of “I” during patient interactions. Treat patients as the center of everyone’s attention while they are in …
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Advice for the Surgical Specialist – Give credit where it’s due.
Advice for the Surgical Specialist – Give credit where it’s due. Everyone on the team should acknowledge who has come up with a good idea… but it’s especially important for you to do so. As the …
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Advice to the Treatment Coordinator – Learn from rejection.
Advice to the Treatment Coordinator – Learn from rejection. When doctors have a case rejected, they tend to feel badly and take it personally. Sales people don’t react that way. When sales people have …
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Eliminate inefficiencies.
Eliminate inefficiencies. Eventually, even the best practice systems develop bottlenecks that reduce efficiency and increase stress. That’s why all systems should be replaced—not merely tweaked—every …
Use the right words.
Use the right words. When it comes to treatment consultations, a poorly prepared case presentation will have limited success. To enhance the doctor and team’s verbal skills, use scripting that …
