Advice for the Surgical Specialist – Lead by learning. If you, like most doctors, had little or no management training in dental school, you need to make up lost ground quickly. Take every opportunity …

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Even the best systems need to change over time. Most practices have poorly designed management systems… and even well-planned protocols eventually become inefficient. Internal and external changes …

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As we approach the half-year mark, prepare to make mid-course corrections. Monitoring practice performance numbers should be a year-round activity, but it’s especially important at the six-month mark. …

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Treat every surgical patient like a VIP. Superior customer service is about treating every patient like your favorite celebrity. If a famous actor or sports figure came to your surgical practice for …

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Understand the difference between morning and monthly staff meetings. The morning meeting alerts everyone about what and who to expect as the day unfolds. To help keep morning meetings brief—no longer …

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Monitor levels of supplies monthly. No practice wants to run out of essential patient care supplies, such as latex gloves or gauze pads. On the other hand, having two years’ supply of hand soap isn’t …

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Leadership Advice for the Surgical Specialist: Be the role model for team behavior. The way you act has everything to do with the way your staff members act at the office. If you want them to be …

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Target an increase in doctor production of 15% in 12 months. Setting an ambitious target like this challenges the whole surgical team, not just the doctor. Make sure all key management and marketing …

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Know what your practice does. Do you know all of the services your practice offers? Staff members should be able to give a brief description of every treatment provided by the practice. No matter what …

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Schedule 60–65% of your surgical production in the morning. Mornings are the best time to work on the more challenging cases. By pushing less demanding appointments into afternoon slots in the …

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Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good …

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Don’t say “That’s impossible” to patients. When a patient asks, “May I have an appointment on Tuesday” and your answer is, “That’s impossible,” you’re basically saying you don’t care. Instead, let the …

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