Communicate consistently with surgical patients. Use scripts to keep all team members on the same page when talking with patients. It can be very frustrating for patients to hear conflicting answers …

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For Practice Owners – Valuation Factor: Production. Practice production growing for three years generally merits an increase in practice valuation. However, it is important to look at your rate of …

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Advice for the Surgical Specialist – Find your leadership style, and put it to good use. As practice leaders, doctors must develop leadership techniques that fit their personalities. Some can motivate …

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Create strong connections between team members. Even a small group of people who work together will develop highly complex interconnections—some positive, some not. As practice leader, you can (and …

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Involve more than one surgical staff member in handling practice finances. This minimizes the possibility of someone falsifying accounts for personal gain. Never let the person who collects money also …

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Look for ways to achieve the practice vision. A vision forces the practice to clearly focus on objectives. It maps out a clear direction for your practice over the next three years so that the doctor …

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Try to mirror the patient’s body language. When meeting a new patient or recommending treatment, using the right body language can help put the patient at ease. If the doctor or treatment coordinator …

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Help keep practice systems and technology up-to-date. Everyone on the surgical team should be on the lookout for opportunities to upgrade protocols in order to enhance patient care, increase …

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Memorize the practice’s vision. Your practice will achieve greater success—more quickly—if everyone on the team knows what success looks like. That’s what a vision statement provides. Created and …

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Deliver “WOW” customer service. Surgical patients who have a very positive experience at your practice will probably tell others about it. They’ll praise you when talking to the doctor and staff at …

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Start all cases within 7 days. Once surgical patients accept treatment, try to schedule them no more than one week later. Keep them waiting any longer and they may cancel… either because they’re …

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Exclude stress from your surgical practice schedule. Without a smart scheduling system, you’re probably creating unnecessary stress in your office. Rather than just filling openings in the schedule or …

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