Train outside the office. Training can’t always be accomplished in the office. Teams should attend seminars that provide appropriate training based on each staff member’s duties and responsibilities. …
Get the schedule right.
Get the schedule right. The schedule affects nearly every aspect of practice operations. Poorly constructed schedules lead to chaotic results—frustrated patients, cancelled appointments, lost …
Watch for ways to collaborate with team members.
Watch for ways to collaborate with team members. In a well-run practice, each team member’s individual responsibilities are clearly spelled out. Yet there are always opportunities for staff members to …
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Make patients feel like part of their own personal oral healthcare team.
Make patients feel like part of their own personal oral healthcare team. Use “we” instead of “I” during patient interactions. Treat patients as the center of everyone’s attention while they are in …
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Advice for the Surgical Specialist – Give credit where it’s due.
Advice for the Surgical Specialist – Give credit where it’s due. Everyone on the team should acknowledge who has come up with a good idea… but it’s especially important for you to do so. As the …
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Advice to the Treatment Coordinator – Learn from rejection.
Advice to the Treatment Coordinator – Learn from rejection. When doctors have a case rejected, they tend to feel badly and take it personally. Sales people don’t react that way. When sales people have …
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Eliminate inefficiencies.
Eliminate inefficiencies. Eventually, even the best practice systems develop bottlenecks that reduce efficiency and increase stress. That’s why all systems should be replaced—not merely tweaked—every …
Use the right words.
Use the right words. When it comes to treatment consultations, a poorly prepared case presentation will have limited success. To enhance the doctor and team’s verbal skills, use scripting that …
Advice for the Surgical Specialist – Behave like a CEO every day.
Advice for the Surgical Specialist – Behave like a CEO every day. As the practice leader, you can have a profound, positive effect on team members if you: Come to the office energized Greet team …
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Advice for the Surgical Specialist – Make business education a priority.
Advice for the Surgical Specialist – Make business education a priority. The Great Recession and its aftermath have ushered in a host of permanent changes that have forever altered the dental …
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Think of all patient interactions as customer service opportunities.
Think of all patient interactions as customer service opportunities. The reputation of your surgical practice is based not only on the quality of clinical care provided but also on how well you treat …
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Look at the practice from your patients’ viewpoint.
Look at the practice from your patients’ viewpoint. Team members should both read over scripts and “act them out” or role-play. This training process reinforces important practice information. …
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