Advice for the Surgical Specialist – Provide continual and relevant training. In today’s ever-changing field of dentistry, team members need to update their skills annually. Just as surgical …
Define your surgical team commitment.
Define your surgical team commitment. Based on the surgical specialist’s vision and goals, your practice should spell out its primary commitment, for example: We are committed to meeting the highest …
Continue Reading about Define your surgical team commitment. →
Conduct surveys once or twice a year.
Conduct surveys once or twice a year. Surveys of patients should include 5–10 questions and take only a few minutes to complete either in the office or online. By listening to your patients, the …
Continue Reading about Conduct surveys once or twice a year. →
Overcome adversity with the right attitude.
Overcome adversity with the right attitude. If the surgical specialist or any team members tend to display negativity, it will probably drag other team members down and add to overall stress in the …
Continue Reading about Overcome adversity with the right attitude. →
Principles of Practice Leadership: Bring out your inner “coach.”
Principles of Practice Leadership: Bring out your inner “coach.” Understand that the relationship between a leader and a follower works best when it’s like that of a teacher and a student. Rather than …
Continue Reading about Principles of Practice Leadership: Bring out your inner “coach.” →
Advice for the Surgical Specialist – Set clear expectations.
Advice for the Surgical Specialist – Set clear expectations. To perform well, team members need to know what they are supposed to accomplish. Providing staff accurate job descriptions helps them fully …
Continue Reading about Advice for the Surgical Specialist – Set clear expectations. →
Use a written agenda for morning meetings.
Use a written agenda for morning meetings. Simply being prepared for what’s ahead on a given day will greatly reduce stress in your practice. During morning meetings, the surgical specialist and the …
Continue Reading about Use a written agenda for morning meetings. →
Schedule patients for treatment within seven days.
Schedule patients for treatment within seven days. When patients accept treatment, it’s important to give them an appointment within a week. The longer they have to wait, the more time they’ll have to …
Continue Reading about Schedule patients for treatment within seven days. →
Answer calls by the third ring.
Answer calls by the third ring. Whenever the phone rings, it may be a prospective new patient. Regardless of how busy the practice may be, pick up the call quickly and be prepared… with scripting… to …
Measure success.
Measure success. Without data, a surgical practice cannot be well managed. Key Performance Indicators (KPIs) provide an accurate assessment of the practice’s crucial functions, including production, …
Monitor levels of supplies regularly.
Monitor levels of supplies regularly. No practice wants to run out of essential patient care supplies, such as latex gloves or gauze pads. On the other hand, having a two years’ supply of hand soap …
Continue Reading about Monitor levels of supplies regularly. →
Do your part to make delegation work.
Do your part to make delegation work. Everyone on the practice team needs to understand the value of delegation and help make it work. The objective is to give responsibility for virtually all …
Continue Reading about Do your part to make delegation work. →
