Start your day the right way. Every practice should hold 10-minute Daily Business Meetings. The benefit of these morning meetings is that they keep everyone on the same page, create an opportunity to …
Advice for the Surgical Specialist – Support and encourage the team.
Advice for the Surgical Specialist – Support and encourage the team. Clear communication and supportive coaching become more critical as the practice grows. A good leader helps individuals reach their …
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Advice for the Marketing Coordinator – Strengthen referral relationships.
Advice for the Marketing Coordinator – Strengthen referral relationships. Referring GPs represent your main source of referrals. Develop stronger connections with referring practices through …
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Advice for the Treatment Coordinator (TC) – Use scripting to manage objections.
Advice for the Treatment Coordinator (TC) – Use scripting to manage objections. Many TCs react negatively and defensively to tough questions posed by patients, feeling that their expertise is being …
Advice for the Financial Coordinator – Double-check insurance claims.
Advice for the Financial Coordinator – Double-check insurance claims. Verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance …
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Advice for the Front Desk Team – Document new patient conversations.
Advice for the Front Desk Team – Document new patient conversations. Always ask prospective patients who referred them to your practice. Make sure that patient records reflect this information. On the …
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Advice for the Surgical Specialist – Engage team members in growing your practice.
Advice for the Surgical Specialist – Engage team members in growing your practice. Familiarize your staff with your growth strategies and how they can help implement them. Explain how their …
Help new team members get up to speed quickly.
Help new team members get up to speed quickly. “Training new team members” may not be in your job description, but that shouldn’t stop you from giving sound advice or walking novices through …
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Align the practice’s annual and daily production goals.
Align the practice’s annual and daily production goals. Daily goals should be set to achieve the annual production goal. For example, if the practice wants to produce $1 million in 200 workdays, the …
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Learn as much as possible about a new patient in the first phone call.
Learn as much as possible about a new patient in the first phone call. Enter the following information in the patient’s file: Patient’s name Name of referring doctor Address Email Cell …
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Advice for the Marketing Coordinator – Don’t panic when a once-successful strategy fails.
Advice for the Marketing Coordinator – Don’t panic when a once-successful strategy fails. It happens. Even the best strategies can fall flat, especially if they have been overused. Solution: Use a …
Advice for the Surgical Specialist – Respond positively to competitive threats.
Advice for the Surgical Specialist – Respond positively to competitive threats. If you recognize potentially harmful threats before they cause damage to your practice, they can actually trigger …
