Advice for the Surgical Specialist – Respond decisively to conflict. Staff conflict creates stress and can destroy efficiency, so deal with it quickly. Rather than taking sides, focus on resolving …

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Project confidence and professionalism. Whatever your role in the practice, your manner will affect the mood for everyone there, including patients. A surgical practice is a relatively small space, so …

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Publish social media content that is shareable. If you use social media for your surgical practice, don’t limit your posts to promoting your office. Include informative, valuable information that goes …

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Advice for the Financial Coordinator – Review the accounts receivable process. To determine the effectiveness of your collections process, answer the following questions: Does your practice have a …

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If you answer the first call from potential patients, establish rapport. When prospective patients call, make them feel that calling your practice was an excellent idea. This means that, in addition …

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Advice for the Surgical Specialist – Don’t take your team for granted. The more you concentrate on your clinical responsibilities, the greater the risk of paying too little attention to your team. As …

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Don’t let your cell phone activities disturb or distract you from patients. Confine your use of cell phones to break times as much as possible. If there’s personal business you must attend to, do so …

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Keep track of inventory. What’s hiding in the practice’s supply closet? Needed materials? Or items the office stopped using 12 months ago? Practices should take inventory semi-annually. This will help …

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Manage emergency calls more effectively. Your front desk coordinator and other team members should be trained to recognize the difference between a true emergency that requires immediate attention and …

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Don’t delay following up on past due payments. Call patients when they’re one day overdue and ask them for a commitment to pay. Simply reminding them of their obligation will often be all that’s …

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Advice for the Surgical Specialist – Be a motivational leader for your team. Doctors who have a well-trained and motivated staff will have the most successful practices. Figure out how to motivate …

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Designate a special training day. An excellent way to keep your team’s skills up to date is by clearing a day on the practice schedule and devoting it to training sessions. The doctor and staff should …

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