Treat patients the way you want to be treated. Always put yourself in the shoes of patients. Welcome and greet them by name when they enter the practice. Make the patient experience as pleasant as you …

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Replace the phrase “I’ll have to…” with “I will be more than happy to…” This simple shift in the words you use will send a dramatically different message. If you “have to” do something, it sounds like …

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As a team member, stay focused on practice goals. Surgical practices achieve greater success when all team members know the surgical specialist’s goals and what it will take to reach them. If you’re …

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Advice for the Surgical Specialist – Inspire your team. As leaders, doctors can motivate in many different ways. Some use the power of their personality. Others educate their team with practice goals. …

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Keep it simple for patients with low dental literacy. Some patients who come to your surgical practice may not know much about oral health care or surgical treatment. Watch for signs of anxiety or …

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Communicate collection policies clearly. All practice systems relating to the collection of fees should be detailed in writing. This should then be translated into scripts that the financial …

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Manage patient expectations about wait times. If the practice is running behind schedule, let patients know when they can expect to be seen and apologize for the inconvenience. Keeping everyone …

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Make surgical staff meetings more productive. Create a receptive environment in Daily Business Meetings™ and Monthly Business Reviews™. Encourage everyone to speak up, sharing ideas and honest …

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Advice for the Surgical Specialist – Keep an open mind. Team members will be inspired if they see their leader replacing obsolete thinking with new ideas, learning better ways to run the practice as a …

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Choose cooperation, not conflict. Performing your tasks well is one thing. Working well with others is another equally important part of job performance. As happens in any group, friction will …

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Know the answers to common questions. This may sound obvious, but it’s critical to your practice’s success. All team members need to have the answers to patients’ frequently asked questions. Patients …

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Create written job descriptions that include performance targets. Job descriptions give staff a detailed picture of what’s expected of them and provide the doctor and office manager a framework for …

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