Advice for the Marketing Coordinator – Strengthen referral relationships. Referring GPs represent your main source of referrals. Develop stronger connections with referring practices through …

Continue Reading about Advice for the Marketing Coordinator – Strengthen referral relationships. →

Advice for the Treatment Coordinator (TC) – Use scripting to manage objections. Many TCs react negatively and defensively to tough questions posed by patients, feeling that their expertise is being …

Continue Reading about Advice for the Treatment Coordinator (TC) – Use scripting to manage objections. →

Advice for the Financial Coordinator – Double-check insurance claims. Verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance …

Continue Reading about Advice for the Financial Coordinator – Double-check insurance claims. →

Advice for the Front Desk Team – Document new patient conversations. Always ask prospective patients who referred them to your practice. Make sure that patient records reflect this information. On the …

Continue Reading about Advice for the Front Desk Team – Document new patient conversations. →

Advice for the Surgical Specialist – Engage team members in growing your practice. Familiarize your staff with your growth strategies and how they can help implement them. Explain how their …

Continue Reading about Advice for the Surgical Specialist – Engage team members in growing your practice. →

Help new team members get up to speed quickly. “Training new team members” may not be in your job description, but that shouldn’t stop you from giving sound advice or walking novices through …

Continue Reading about Help new team members get up to speed quickly. →

Align the practice’s annual and daily production goals. Daily goals should be set to achieve the annual production goal. For example, if the practice wants to produce $1 million in 200 workdays, the …

Continue Reading about Align the practice’s annual and daily production goals. →

Learn as much as possible about a new patient in the first phone call. Enter the following information in the patient’s file: Patient’s name Name of referring doctor Address Email Cell …

Continue Reading about Learn as much as possible about a new patient in the first phone call. →

Advice for the Marketing Coordinator – Don’t panic when a once-successful strategy fails. It happens. Even the best strategies can fall flat, especially if they have been overused. Solution: Use a …

Continue Reading about Advice for the Marketing Coordinator – Don’t panic when a once-successful strategy fails. →

Advice for the Surgical Specialist – Respond positively to competitive threats. If you recognize potentially harmful threats before they cause damage to your practice, they can actually trigger …

Continue Reading about Advice for the Surgical Specialist – Respond positively to competitive threats. →

Treat patients the way you want to be treated. Always put yourself in the shoes of patients. Welcome and greet them by name when they enter the practice. Make the patient experience as pleasant as you …

Continue Reading about Treat patients the way you want to be treated. →

Replace the phrase “I’ll have to…” with “I will be more than happy to…” This simple shift in the words you use will send a dramatically different message. If you “have to” do something, it sounds like …

Continue Reading about Replace the phrase “I’ll have to…” with “I will be more than happy to…” →