As a team member, stay focused on practice goals. Surgical practices achieve greater success when all team members know the surgical specialist’s goals and what it will take to reach them. If you’re …

Continue Reading about As a team member, stay focused on practice goals. →

Advice for the Surgical Specialist – Inspire your team. As leaders, doctors can motivate in many different ways. Some use the power of their personality. Others educate their team with practice goals. …

Continue Reading about Advice for the Surgical Specialist – Inspire your team. →

Keep it simple for patients with low dental literacy. Some patients who come to your surgical practice may not know much about oral health care or surgical treatment. Watch for signs of anxiety or …

Continue Reading about Keep it simple for patients with low dental literacy. →

Communicate collection policies clearly. All practice systems relating to the collection of fees should be detailed in writing. This should then be translated into scripts that the financial …

Continue Reading about Communicate collection policies clearly. →

Manage patient expectations about wait times. If the practice is running behind schedule, let patients know when they can expect to be seen and apologize for the inconvenience. Keeping everyone …

Continue Reading about Manage patient expectations about wait times. →

Make surgical staff meetings more productive. Create a receptive environment in Daily Business Meetings™ and Monthly Business Reviews™. Encourage everyone to speak up, sharing ideas and honest …

Continue Reading about Make surgical staff meetings more productive. →

Advice for the Surgical Specialist – Keep an open mind. Team members will be inspired if they see their leader replacing obsolete thinking with new ideas, learning better ways to run the practice as a …

Continue Reading about Advice for the Surgical Specialist – Keep an open mind. →

Choose cooperation, not conflict. Performing your tasks well is one thing. Working well with others is another equally important part of job performance. As happens in any group, friction will …

Continue Reading about Choose cooperation, not conflict. →

Know the answers to common questions. This may sound obvious, but it’s critical to your practice’s success. All team members need to have the answers to patients’ frequently asked questions. Patients …

Continue Reading about Know the answers to common questions. →

Create written job descriptions that include performance targets. Job descriptions give staff a detailed picture of what’s expected of them and provide the doctor and office manager a framework for …

Continue Reading about Create written job descriptions that include performance targets. →

Advice for the Marketing Coordinator – Be prepared to replace “tired” strategies. Even the best surgical marketing strategies can fall flat, especially if they have been overused. Solution: Use a wide …

Continue Reading about Advice for the Marketing Coordinator – Be prepared to replace “tired” strategies. →

Advice for the Surgical Specialist – Keep your team’s skills updated. Work with your office manager to create a multi-year continuing education plan for each team member. The elements of such a plan …

Continue Reading about Advice for the Surgical Specialist – Keep your team’s skills updated. →